Job Description

The Summit Business Technologies managed services team is seeking an experienced Systems Engineer with consulting skills to support customers in the greater Baltimore / Washington DC area.

The Managed Services team provides information technology support and managed services for businesses and institutions across a number of industries covering a wide range of operating environments.

Core competencies include Microsoft 365, Microsoft Azure, Windows Servers and Systems, virtualization infrastructure, disaster recovery planning, risk mitigation, technology budgeting and forecasting, and compliance. Our engineers are part of a team which designs, installs, and supports solutions built on established, trusted technologies.

Description of Duties :

The Systems Engineer will assist with design and implementation of solutions and provide ongoing operational support and advice for customers’ information systems with onsite requirements.

The engineer will resolve Support Desk tickets. This candidate will report to the head of the Managed Services team and work alongside other systems engineers and Support desk staff. This is a client-facing position and excellent communication skills are essential.

Responsibilities include:

Provide timely and competent response to technology support request
Provide quality Microsoft 365, desktop, server, and network-level support
Communicate technical information effectively to clients and internal management
Configure LAN and WAN topologies, server staging, and deployment
Provide Tier 2 and Tier 3 Support

Required Technical Skills:

Minimum of a two-year degree preferably with emphasis on information systems or technology management (Or the equivalent combination of experience and training)
Five years of experience in technical customer support
Excellent communication skills
Minimum of 8 year’s experience performing systems and network troubleshooting
Extensive knowledge of workstation operating systems, applications, networks and networking technologies, as well as technology management tools
Expert knowledge of Windows server and desktop operating systems, e-mail systems, firewalls and network security

Pluses:

Experience with Microsoft 365, Microsoft Azure, VMware
Extensive experience working with and knowledge of products provided by leading technology providers, e.g. Microsoft, HP, Dell, SonicWall, Datto, StorageCraft
Managed services experience, e.g. ConnectWise Automate, Kaseya
Vendor certifications, e.g. MCSE, CCNA, CSSA

Company Description

Summit Business Technologies provides managed IT and security services, custom business applications and security awareness programs to hundreds of small to mid-size companies, nonprofit organizations and associations throughout the Baltimore-Washington region. Clients choose Summit because we can plan and maintain their IT infrastructure, security, telecom and related services better than they could on their own. We work as virtual CIOs and virtual IT departments to help growing organizations plan, budget and make informed decisions about the best use of their technology resources.

Summit has 40 years of experience offering technical and business consulting support. Headquartered in Millersville, MD, we're conveniently located 10 minutes from the BWI airport.

Company Description

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Summit Business Technologies

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