APPLICATION PROCEDURE

To be considered for the position, please apply to the job posting here. Note: Please include on your resume the length of time at each position (months and years) as this will be needed to determine a salary offer from Duke Health based on a regression system that factors both years of experience and degree(s).

ORGANIZATIONAL SUMMARY:

Duke University Hospital is consistently rated as one of the best hospitals in the United States and is known around the world for its outstanding care and groundbreaking research. It has 1,062 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms, and an extensive diagnostic and interventional radiology area. For 2024-2025, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties and 10 pediatric specialties. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.

POSITION SUMMARY

The Assistant Director of Human Resources (ADHR) is a strategic contributor who drives business performance by understanding the business to proactively partner and collaborate for insight creation, influence, and accountability for organizational results. The model is customer centric. The effectiveness of the ADHR is determined by his or her ability to act along three key themes: Strategic Advisor, Business Catalyst, and Operations Service Advisor.

As a Strategic Advisor, the ADHR will:

Partner with leadership teams to clarify their human capital and organizational requirements, develop a business-driven HR strategy and drive its delivery to enable the organization to achieve its business plan; actively engage with the client to develop a deep understanding of business operations and strategy in order to best anticipate and recommend effective HR strategy and practice aligned with the client need.

As an HR Business Catalyst, the ADHR will:

Partner with leadership teams to move the organization effectively through significant changes such as growth, restructuring, and process improvement; act as a catalyst for change and innovation, driving cultural change to transform service delivery and improve organizational effectiveness; embed organizational values and developing solutions to support a high-performance culture.

As an HR Operations Service Advisor, the ADHR will:

Actively engage with clients to develop deep understanding of business operations and strategy in order to best anticipate and recommend effective HR strategy and practice aligned with the client need; serve as first point of contact for the client, working to identify and broker HR solutions by partnering with HR Communities to effectively design, implement, communicate, manage and enhance HR programs and initiatives; monitor the quality of services delivered both in traditional measures such as timeliness, accuracy, efficiency and responsiveness, as well as metrics that determine service impact and organizational value; take prompt, corrective action in any cases of dissatisfaction or issues with delivery while ensuring a focus on best practices.

REQUIRED QUALIFICATIONS

Education: Bachelor’s degree in Human Resources, Business, or a related discipline is required. A graduate degree is preferred.
Experience & Skills: A minimum of five (5) years of senior HR experience with at least two (2) to three (3) years as an HR Business Partner required, sufficient to demonstrate expertise in the following areas:
Health care environments of similar size and complexity are strongly preferred.
Business consultation, performance improvement, problem solving and strategic/proactive thinking.
Exhibits skills in relationship management, negotiation, persuasion and conflict resolution.
Exhibit strong project management and change management skills.
Demonstrates skills and experience in coaching, influence, facilitation, presentation, communication, process development, strategic and tactical analysis, change advocacy and problem solving.
Demonstrates an ability to develop and implement complex projects from inception to completion, analyze data, trends and develop and implement appropriate solutions.
Certification: Certification(s) in HR preferred

DUTIES AND RESPONSIBILITES

Provides strategic HR business partner support to assigned service lines or departments. Supports assigned client groups in the achievement of its people related objectives for employee engagement, patient or customer satisfaction, financial targets, talent development and the development and maintenance of a high performing talent force.
Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and evaluating recommendations made by others.
Collaborates with HR Leadership, HR Business Partners and subject matter experts (SME's) to successfully drive organization-wide programs and initiatives including employee experience, rewards and recognition, performance coaching, workforce planning and change management.
Identifies HR trends across the business groups or job classifications to determine root causes of issues. Proactively designs and implements assessments or solutions for the organization or service line.
Partners with other HR staff to research and share best practices in order to ensure consistency and teamwork within the HR team. Actively participates within the HR team in the development, analysis, modification, and implementation of personnel policies and procedures.
Provides group and one-on-one coaching with leaders and employees to support leadership development, business decision-making, human resources management, and problem solving.
Responsibilities span across all aspects of human resources to include talent acquisition and management, succession planning, organizational health and culture, and employee engagement.

STRUCTURE

The Assistant Director of Human Resources reports to the CHRO of Duke University Hospital.

DISCLAIMER

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

ESSENTIAL PHYSICAL JOB FUNCTIONS

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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