BlueStar Resort & Golf – Central Services Main Office

BlueStar is a boutique management firm focused on supporting developers, asset managers, and community Boards in the successful operation of their resort and golf amenities. Our expertise is in all aspects of hospitality management, including golf, spa, food & beverage, community clubs, and more, particularly in active adult or age-qualified residential communities. We also provide full-scale landscape services in some locations. Our portfolio spans literally from coast to coast, with many beautiful locations in between.

Where: Located in Scottsdale, Arizona

Pay: $120,000-$125,000 annual + Bonus Eligible

Benefits:

New management full-time team members working 30 hours or more per week will be eligible for the Company medical, dental and life insurance plans the first of the month following the first day of full-time employment.
Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.
Full-Time team members are eligible for 7 paid holidays annually.
All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW:

As the General Manager of the Landscape Management Team, The General Manager of Landscape Operations oversees all aspects of landscape maintenance operations, manages key team members, evaluates and provides strategic direction for the Landscape Division, assures acquisition and retention of contracts, and prepares the Landscape Business Plan with the President and Senior Vice President, ensuring monthly activities meet the strategies outlined to achieve the annual plan’s goals set by the company. This position reports to the company President.

KEY RESPONSIBILITIES:

Communicate the core values and mission of BlueStar Resort & Golf (BSGR) to support the achievement of company goals.
Ensure all management and development activities are conducted in a manner consistent with local and state laws, meeting or exceeding established standards for Shea Homes and member/guest satisfaction, sales, and financial performance.
Oversee the strategic financial planning processes for landscape maintenance; establish business goals with the President.
Actively pursue new business opportunities within landscape maintenance to assure company growth; develop and implement requests for proposals for new opportunities.
Develop an annual working maintenance budget and monitor expenditures on a weekly basis to ensure budget compliance.
Review estimates and bids to ensure accuracy and quality of bids. Evaluate and assure that bids meet both BlueStar profit goals while being competitive within the marketplace.
Establish and execute professional communications with HOA Board of Directors and community managers. Meet regularly with HOA Board of Directors and community managers to promote the value of BlueStar Landscape division.
Provide monthly summaries of productivity and planning for each community to both BlueStar and community manager.
Meet with clients and management to develop or refine plans for the properties, which may include modifying services to meet budgets.
Achieve long-term relationships with current client base that will lead to future landscape contracts and enhancement revenues.
Identify and recognize success and communicates positive employee performance to responsible persons.
Facilitate the start-up needs of new landscape properties; prepares proposals, estimates costs, and negotiates prices for plants, equipment, and employees. Procure maintenance equipment for operations, operating accounts, supplies, and other related efforts to successfully operate.
Assess all agronomy related issues. Create, implement and maintain standard metrics, processes and procedures that will enhance the agronomy operations at all communities and properties.
Implement and improve protocols and procedures.
Coach and assist in the development and training of the Superintendent and key maintenance staff.
Work in a safe manner and use all personal protective equipment (safety gear) assigned. Make sure all team members are using equipment and safety gear appropriately.
Be aware of safety requirements and report unsafe conditions or accidents to supervisor.
Oversee safety orientation and training programs.
Directly supervise staff in accordance with BlueStar Landscape policies and procedures, including planning, assigning, and at times, performing activities of workers supervised. Communicates the goals and objectives of BlueStar Resort & Golf to existing team and new team members.
Maintain open lines of communication between clients and landscape maintenance staff.
Supervise projects, providing client and staff support.
Attend Homeowners Association meetings and communicate meeting content to Central Services Team as it relates to the financial performance of the division.
Accurately track and update Key Performance Indicators (KPI) to ensure division performance.
Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

Must be highly customer oriented and responsive with high need for closure.
Able to work under pressure and balance multiple priorities and assignments.
Strong team-building skills, including the ability to lead, cooperate, and motivate.
Must be a role model and able to live our BlueStar core values:
- Honesty and Integrity
- Respect for the Individual
- Teamwork
- Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

Bachelor’s degree in Turf Grass, Maintenance, Landscape, Agronomy or similar field preferred.
Four or five years’ related experience and/or training in related field, with supervisory experience required.
Experience in leading operations, specifically maintenance operations, of at least four community landscapes.
Demonstrate a thorough knowledge of landscape maintenance through references and work history.
Previous experience working in a Homeowners Association preferred.
Sustainable Landscape Management (SLM) certification preferred.
Solid understanding in preventative maintenance systems.
Bilingual in English/Spanish is a plus.
Computer literate with working knowledge of Microsoft Office.
Have a thorough knowledge of native and desert adapted plants, trimming, pruning techniques, plant health, and water needs.
Basic understanding of mechanical operations of engines for guidance of Equipment Managers.
Ability to calibrate sprayers, spreaders, and scientific instruments, etc.
Ability to present information to top management.
Ability to read, analyze, and interpret as-builts, reports, plans, labels, Safety Data Sheets (SDS), and regulatory documents.
Ability to apply concepts of basic algebra and geometry; must be able to calculate figures and amounts such as calibration rates, proportions, percentages and volume.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Knowledgeable about financial forecasting, payroll, purchasing, and budgets with ability to create and maintain effective financial accountability to the company and ownership.
Must have problem-solving, decision-making, delegation, time management, supervisory and employee development skills.
Must have strong analytical, organizational, interpersonal and communication skills, with excellent customer services skills and an ability to respond to the needs and requests of staff members, guests, and vendors.
Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness.
Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
Must be comfortable working in a fast-paced environment where continuous improvement is expected.
Valid driver’s license is required.

WORK ENVIRONMENT:

This position works in both a professional indoor office environment, as well as outdoors.

There is routine use of standard office equipment, such as computers, phones, copy and fax machines. The noise level in the indoor environment is usually moderate.
There may be frequent exposure to moving mechanical parts and outdoor weather conditions.
Outdoor environments may require parking and working in residential areas. Obstacles include, but are not limited to, pedestrians and city street traffic, walking while carrying equipment or driving a vehicle on property pathways or variable terrain, water, plants and the natural landscape. The employee may be exposed to hazards including, but not limited to, cuts, slipping, tripping, and falls.
The employee is occasionally exposed to Arizona desert wildlife such as snakes, scorpions, spiders, bobcats, javelinas, etc.
There may be occasional exposure to precarious places, fumes or airborne particles, toxic or caustic chemicals, and vibration.
The noise level in the work environment is usually moderate, but can vary depending on the equipment or machines used.
Employees are required to wear all assigned personal protective equipment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

This position may be very active and may require standing and walking for the duration of a shift, sitting and driving, lifting, pushing, digging, bending, kneeling, stooping, crouching, crawling, climbing, using hands to fingers, touching and holding, and reaching with hands and arms; regularly required to speak and hear.
The employee must be able to lift and/or move items up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER

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