This role will serve as a Program Analyst for CLEAR’s TSA PreCheck enrollment offering. Reporting to the PreCheck Relationship Manager, you will be responsible for managing and optimizing critical processes that support business operations and fulfillment of government contract requirements. You will leverage organizational, analytical, and stakeholder management skills to fully own end-to-end processes and programs that support our field, corporate, and third-party contractor teams.

What you'll do:

Serve as the end-to-end owner of critical employee credentialing processes
Interface with internal and external stakeholders on process execution and optimization
Own source-of-truth reporting for internal and external teams, and manage reporting integration with workforce management systems
Constantly assess opportunities for process optimization and automation, including evaluating tools that can be implemented to support process management
Ensure clear, effective communication with stakeholders to drive seamless process execution and promote process and data transparency

How you'll measure success:

Successful and timely execution of processes
Process efficiency improvements
Organized and accurate reporting
Stakeholder communication and engagement

What you're great at:

1-2 years work experience in project/program management and/or operations
Exceptional organization and project/program management skills, detail-oriented, with an ability to coordinate execution across multiple stakeholders
Excellent written and verbal communication skills
Strong conceptual, analytical, and problem-solving skills, including high proficiency in Excel to generate clear, accurate reporting
Bias for action and a strong sense of ownership, with an ability to take an initiative from inception to implementation to optimization and own the deliverables with minimal supervision
Customer-oriented mindset and an ability to deliver results within the expected timeline
Excellent internal and external stakeholder relationship management, with an ability to influence outcomes and drive process buy-in

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $65,000 - $75,000, depending on levels of skills and experience.

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 25+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

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Secure Identity, LLC.

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Program Analyst, PreCheck