Who We Are
SCRAM of California is the largest provider of substance abuse and location monitoring technologies in the Western U.S. With offices and Mobile Support Teams throughout the region, we partner with courts, probation and parole, juvenile programs, sheriff’s departments, social service agencies, treatment providers, and private attorneys. Our organization also includes SCRAM of Arizona, SCRAM of Colorado, SCRAM of Hawaii, SCRAM of Nevada, and SCRAM of Idaho.

Our Approach
Our mission is to provide swift and certain monitoring, with a laser focus on superior customer service, in order to support public safety for our customers and our communities. We specialize in delivering best-in-class customer and client service using industry-leading technologies.

What You’ll Be Doing
We are looking for a full-time Electronic Monitoring Agent to support our San Bernardino County programs. This is a great opportunity to work as part of our customer service-focused team and directly support our agency customers and program participants. Your work will include:

Conducting intakes, including screenings and assessments
Managing all new referrals, including scheduling and managing all enrollments and installations
Install, remove, and conduct routine maintenance and cleaning of our equipment
Manage daily alerts
Conduct other related services such as home detention monitoring and drug testing

How You’ll Make an Impact
When our clients succeed, we succeed! As an Electronic Monitoring Agent, you’re on the front lines of our program, working each day to manage, guide, and support clients—many of whom are struggling with addiction and to find success in their supervision program. Being monitored is not always easy, and as an Electronic Monitoring Agent, you’ll have the right balance of compassion, attention to detail, and listening skills. You’ll have the opportunity to support and guide your assigned clients by providing clear communication of expectations and limits, being accessible and responsive to troubleshoot and answer questions, and by helping problem-solve a variety of issues related to their monitoring, their supervision program, or other elements of their lives.

What You’ll Need to Have

Minimum of a High School diploma; Associate’s degree or higher is preferred
Willing to work flexible hours, such as occasional nights and weekends
Customer service or offender management experience
Knowledge of the state/local corrections or judicial system
Proficiency with Microsoft Office tools such as Word, Excel, and Outlook
Strong verbal and written communication skills
Excellent interpersonal skills
Your own vehicle with valid driver’s license and insurance
The ability to travel if required
Bilingual (Spanish and English) is a plus

What We Offer

The pay range for this position: $18-$22/hour

SCRAM of California offers a generous Paid Time Off (PTO) program, paid holidays, and a 401(k) plan that includes an employer matching contribution.
In addition, employees working 30 hours or more per week, on average, are eligible for health and welfare benefits including: medical coverage, dental coverage, vision coverage, FSA, HSA, and additional programs.
Our organization also encourages involvement in giving back and allows one paid day off per quarter for volunteering.

Advocating for a diverse and inclusive organization
At SCRAM Companies, we recognize and celebrate the importance of inclusiveness in our efforts to inspire, develop, and promote team members who reflect the diversity of our communities. Our company is respectful and inclusive of all beliefs, values, abilities, personal preferences, and cultural and socioeconomic backgrounds. We recruit and celebrate staff who cherish the diversity of our people and the communities in which we live and work. We are committed to creating an environment where everyone feels welcome, including our clients, our customers, and our own team members.

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SCRAM of California

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Electronic Monitoring Agent – San Bernardino County