(Full Time Position 40 hours per week)
8:00am to 4:30pm M-F

Works with Director of Operations to oversee the operational efficiency of the clinic to include patient flow, staffing, and customer service. Oversees operational workflow of clinic to ensure that patients are seen in a timely manner. Supports and supervises clinical staff. Interacts with the physicians to help resolve any problems that may arise. Acts as a liaison between patients and physicians to keep them informed of extended wait times, physician delays and timely arrival to clinic. Ensures that add on appointments/testing are documented and given to front desk for precertification as needed. Directly reports issues to Director of Operations and works to help resolve issues/concerns of physicians, patients, and staff. Reports technical issues with Nextgen, Vidistar, etc to appropriate departments for resolution. Closely communicates with front desk check in/ultrasound to ensure that patients are seen timely and extended wait times and schedule overbooks are avoided. Works in a leadership capacity for staff and always remains professional, polite, and respectful. Arrives on time and maintains honest timekeeping.
Reports issues/concerns to Director of Operations. Helps maintain a checklist of issues and ideas that need attention during quarterly staff meeting. Completes other duties as assigned. Certified MA, LPN or RN experience required. Please email your resume to mshernock@savannahvascular.com

Responsibilities and Expectations:

Oversees and assists with patient care, rooming, and wound care.
Trains MAs on operational process and clinic protocols needed to run daily operations of clinic. Provides guidance and coaching to MAs in a professional manner.
Ensures all physicians weekly schedules are abstracted with referring and primary care physicians accurately indicated in the chart and ensuring appropriate imaging and reports are obtained.
Pro-actively manages the schedule by helping with sudden schedule changes due to emergencies and closely monitors to prevent overbooking.
Responds to emails from leadership and physicians before the end of the business day.
Completes necessary patient home health, DME and device orders i.e., lymphedema pumps, prosthetic orders, compression devices.
Answers patient triage calls and refill requests and documents appropriately in EHR. Returns clinical phone calls to triage line within the same day. Assesses patients’ needs and responds in the appropriate timeframe.
Completes all FMLA and disability paperwork timely.
Ensures that clinic rooms are set up and instruments and supplies are adequately stocked and cleaned. Maintains maintenance of clinical equipment.
Assists with keeping inventory of clinic supplies/instruments and Ipods. Helps order needed clinic supplies while maintaining yearly clinical budget.
Reviews Rater 8 Patient Satisfaction Reports monthly for recommended improvement to clinical operations.

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SAVANNAH VASCULAR INSTITUTE LLC

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