We offer a competitive salary and health benefits package! Full-time employment benefits also include: Paid Time-Off (PTO), Holiday Pay, Medical, Dental, and Vision coverage options, Life Insurance (employer sponsored), and more!

TITLE: Hotel Manager

DEPARTMENT: Operations

STATUS: Exempt, Full Time, Regular (Salary: $82,000 Annually)

SUPERVISED BY: Vice President

SUPERVISES: Guest Services Staff, Housekeeping Staff, and Maintenance Staff

A hands-on Hotel Manager is responsible for managing property operations on a day-to-day basis to assure optimum performance and continual improvement in five key results areas (guest service, property appearance, profit/financial control, reducing/minimizing risk, and repeat clientele). The Hotel Manager will coordinate, direct, and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the property assuring 100% guest satisfaction.

ESSENTIAL DUTIES:

Demonstrates and promotes a 100% commitment by providing the best possible experience for our guests and employees.
Responsible for maximizing revenue via revenue management by yielding room rates through online booking channels and for onsite “walk-ins”.
Manages labor standards/reports and property level expenses to achieve maximum and efficient flow.
Ensures that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.
Monitors social media sites and responds to online guest reviews to maintain the property’s integrity.
Oversees, inspects, and documents repairs and cleanliness of the property to ensure optimum upkeep.
Complies with hotel standards and regulations to encourage safe and efficient hotel operations.
Provides relief or back-up duties as needed at the hotel including front desk coverage.
Works with the Director of Human Resources for staff discipline and training.
Directs guidance to analyze rate discrepancy reports for room revenue control.
Maintains a professional working relationship with managers, employees, vendors, and guests.
Coordinates with VP in the repair and maintenance program related to guestrooms and public areas.
Demonstrates positive leadership to inspire employees to meet and exceed standards.
Manages storage inventory of hotel supplies and re-orders as necessary.
Maintains neat and organized work areas at all times.
Promotes employee empowerment through training and development programs.
Reports all unsafe conditions immediately to the Safety Department.
Selects, trains, and guides employees according to hotel policies.
Increases efficiency of operations by analyzing procedures and implementing strategies.
Manages performance appraisals of staff with the Human Resources Department.
Prepares work schedules and sets deadlines for timely completion of work.
Performs in the capacity of any person supervised to include cross-training.
Other duties as assigned/required.

ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES:

Honesty: Direct, factual communication with customers.
Collaboration: Builds supportive relationships and resolves problems collaboratively.
Integrity & Loyalty: Conducts self with high ethics and inspires trust.
Humble: Treats all employees with respect and equality.
Innovation: Searches for best practices and develops creative solutions.
Analytical: Detail-oriented with managing complex numerical data.
Flexible: Adapts to change and manages competing demands.
Problem Solving: Uses a diplomatic approach to resolve issues.
Interpersonal: Builds effective relationships at all employee levels.
Diversity: Commitment to diversity and equality in company culture.
Communication: Strong verbal and written communication skills.
Multi-Tasking: Operates effectively under pressure in a fast-paced environment.

EXPERIENCE:

3 to 5 years of experience as a Hotel Manager or Rooms Manager of a small boutique property.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Effective oral and written communication skills; flexible work schedule required.
Experience with hotel service property management systems and revenue management is helpful.

EDUCATION:

Bachelor’s degree in Hotel/Restaurant management or business management with 3 years relevant work experience in hospitality hotel operations preferred.

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

Able to sit and work at a computer keyboard for extended periods.
Able to lift and move up to 25 pounds occasionally.
Regular and on-time attendance is critical.
Hours may occasionally exceed 40 hours per week.

OTHER:

Other duties as assigned.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

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Santa Monica Hotel

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