Job Highlights

Title	Retail Relationship Banker
Type	Full Time
Experience	2-3 Years
Function	Retail Banking Sales/Service
Location	Hinsdale, IL, United States
Company	BMO (USA)

Company Profile

BMO is a leading North American bank and provides personal and commercial banking, global markets, and investment banking services.

Job Profile

The bank is looking for a Retail Relationship Banker who will deliver exceptional service to BMO customers and prospects.

Identifies customer needs and provides advice and guidance regarding financial solutions that are in customers’ best interests.

Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

US Only: Act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the SAFE Act). Require a Federal registration with the Nationwide Mortgage Licensing System and Registry.

Education Level

Post-secondary Degree in a related field of study (desirable)
Appropriate lending qualifications and designations.

Work Experience

Typically, 2-3 years of relevant experience or an equivalent combination of education and experience.
Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
Experience in financial services is an asset.
Canada only: Registration to sell investment products completed – as appropriate for the jurisdiction.

Duties/Responsibilities

Acts as a key collaborative and versatile branch and market team member.
Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
Analyzes issues and determines next steps.
Applies the risk management framework to the portfolio to protect the Bank’s assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
Broader work or accountabilities may be assigned as needed
Completes complex and diverse tasks within given rules/limits and may include handling escalations from other employees.
Complies with legal and regulatory requirements for the jurisdiction.
Contributes to business results and the overall experience delivered in the branch.
Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications), and small business solutions).
Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Look for ways to contribute to the ongoing improvement of the overall branch customer experience.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Makes credit recommendations for personal lending transactions, including home financing, under sound credit-granting principles and with the Bank’s policies and procedures.
May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Offers clients advice and guidance on available digital and self-serve options to make banking easy, simple, and fast.
Organizes work information to ensure accuracy and completeness.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Protects the Bank’s assets in compliance with all regulatory, legal, and ethical requirements.
Support customer transactions needs to be based on customer traffic.
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate/future opportunities.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Skills/Knowledge/Abilities

A focus on results and the ability to thrive in a consultative sales and team-based environment.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Analytical and problem-solving skills – Good.
Collaboration and team skills – Good.
Confident and experienced in using social media, tablets, Smartphones, online tools, and applications.
Drive to deliver a personal customer experience.
Organization skills – Good.
Passionate commitment to helping our customers.
Readiness to collaborate and work in different capacities as part of a team.
Resourceful self-starter with the courage and confidence to approach customers.
Specialized knowledge.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Verbal and written communication skills – Good.
Working knowledge of personal and small business customer needs and solutions.
Working knowledge of retail investments and lending products.

Benefits/Perks

The bank offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Employer’s Statement

BMO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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