Position Overview:

R & D Industries, Inc. (RDI) is a 40-year-old Iowa technology company. Our RDIWorks (RDIWorks.com) division is seeking a General Manager to lead our MSP (managed service provider) team. As a regional leader, our RDIWorks team works across SMB and enterprise to be a trusted source of technology solutions.

Successful GM candidates in this role will have a proven track record in technical teams, sales processes, and team management. Those with strong skills in analysis, interpersonal communications, sales relationship building, project management, and team leadership will thrive in this role. Experience in IT, computers, servers, networking, network security, SaaS, and MSP business strategies like MRR will be greatly beneficial.

This role will be responsible for providing both day-to-day and thought leadership in order to support our team and customers. RDI Full-Circle Service helps us build long-term trust and relationships with customers. This role will support and lead our team on that mission.

All persons with a management, sales, or technology background are encouraged to apply.

This position will be located at our headquarters in Milford, Iowa.

Join us and be a part of a special team right here in Iowa!

Primary Responsibilities:

Provide leadership and support for our technical team
Work with our marketing team to coordinate sales activities with marketing campaigns
Regularly engage existing customers for technology lifecycle management, planning, and sales
Work to execute on our vision of growth in network security and recurring revenue
Coordinate division operations and contribute to strategy
Work with our financial team to assess division performance and oversee profit and loss responsibility
Oversee employee safety, development, teamwork and culture
Empower the team to solve customer issues
Allocate resources, assign work, and track progress with our BMP (business management platform)
Implement company procedures
Assist in the development of guidelines and procedures for network administration and security best practices
Work closely with staff to meet team goals and improve processes and practices. Create feedback loops that let us become more efficient, automate repetitive tasks, and free up time for problem solving.
Coordinate with vendors on new products, licensing, pricing, strategies, and other channel tools.

Qualifications:

Computer / Networking / IT knowledge
B.A. or B.S. in a Business or technical field
5+ years of expertise in professional B2B sales experience or management experience with a proven track record
Exceptional interpersonal and verbal/written communication skills
Ability to develop graphs and charts for business intelligence purposes (performance / profitability / efficiency)
Detail oriented and analytical thinker
Ability to quickly learn new or unfamiliar technologies and products, independently using documentation, online resources, and vendor training resources.

Bonus Points:

Interpersonal communication skills (excellent email and phone skills)
Awareness of timelines, objectives, and goals
Ability to multi-task and prioritize your work and commitments.

Perks Include:

Work in a fun, team environment
Professional development and training opportunities
Gain crucial experience with a variety of real-world projects
Learn from respected industry experts on best practices
Unlimited Coffee
Conveniently located near Highway 71

Extensive Benefits:

Employer-paid health insurance contribution
Medical (cafeteria) plan
Paid Individual Life, Dental, Vision, and Long-Term Disability coverage
Paid Vacation time
Paid Holidays
Paid Time Off (PTO) for sick days and personal days
Jury duty and bereavement benefits
Allowance for the use of personal cell phone
Performance-based bonuses
401K Match
Health savings and flexing spending options
Voluntary Short-Term Disability Coverage
Voluntary Life Insurance (Additional Coverage Options)
Additional coverage options to include spouses and families

About Us:

R & D Industries, Inc. (RDI) is a 40-year-old Iowa technology corporation. RDI has been previously honored with the Iowa Small Business Excellence Award and twice in Inc Magazine’s Inc-5000 as one of the fastest-growing privately held companies in the US.

RDI continues to be nationally and globally recognized for technology excellence.

In 2019, 2022, 2023, and 2024 RDI was recognized as one of the Top 500 MSPs in the US by CRN. 2024's placement recognizes RDI for the second time in the Security 100. This joins two previous placements in the Pioneer 250.
In 2021, 2022, and 2023, RDI was recognized in the MSP 501 – the IT channel's most prestigious global ranking of managed service and technology providers.

RDI delivers a wide range of technology-driven solutions, focusing on delivering exceptional value to its customers. As 2024 marks the 40th Anniversary of RDI, this important milestone underscores RDI's steadfast commitment to its foundational principles: to Research, to Develop, and to Innovate (RDI). These principles guide the creation of highly effective solutions grounded in integrity and trust. RDI takes pride in its unwavering commitment to always 'Do the Right Thing' for our customers, employees, vendors, and resellers.

About Okoboji, IA:

R & D Industries (RDI) in Milford is located just minutes south of Okoboji and the Iowa Lakes Corridor — a place that allows for a balance in life. Living within the communities of the Iowa Lakes Corridor allows you to have it all. This area provides you with the ability to spend quality time with your friends and family while meeting your career objectives. Enjoy easy and scenic commutes, excellent schools with small class sizes, safe communities to live in, and endless recreational and cultural opportunities year-round.

The Iowa Lakes Corridor…the Good Life.

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R&D Industries, Inc.

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