Manage, configure and upgrade a wide variety of security technologies (please see below for the security products).

Respond to managed security technologies fault alerts and/or customer escalation.

Troubleshoot product-specific technical issues within SLA and work with internal teams/external vendors to resolve technical issues.

Perform incident/problem escalation within SLA to internal technical teams or external product vendor.

Prepare and submit Incident Reports on high severity incidents.

Respond to inbound Change Requests (CRs), Service Requests (SRs) or other queries within SLA.

Perform regular configuration backups on managed security products.

Plan and coordinate Maintenance Windows with customer on necessary software patching and version upgrades.

Create and update technical documentation on managed security technologies.

Generate monthly reports according to service scope requirements.

Adhere to organization and project security policies, procedures and security best practices.

Point of contact to assist and advise client for any ICT security related issues.

Lead and support customer in the matter of security incident response and resolution.

Team player with good leadership qualities.

Customer-focused with good interpersonal skills.

Professional certification and/or practical working expertise on some/most of the below security technologies:

RSA / SafeNet (2FA)
RSA Netwitness
Cisco ASA / CheckPoint / Fortinet / Palo Alto / SonicWall / AlgoSec Mgt (Firewall)
Trend Micro / McAfee (NIPS / HIDS / NSM)
CyberArk / BeyondTrust (PAM)
Symantec BlueCoat / McAfee Web Gateway
Imperva (DAM / CounterBreach)
Tripwire Enterprise
Rapid 7 Scanner management
Banff Cyber
F5 WAF
McAfee NDLP

Candidate to indicate his/her certification status and number of years of experience on the above list of technologies in his/her application.

Bachelor's degree / Polytechnic Diploma in Cyber Security, Computer Science/ Information Technology or Information System.

At least 5 years working experience in IT Infrastructure Operation and/or Support.

Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operating systems.

Strong critical thinking and problem-solving skills and a passion for information security.

Fluent communicator in both written and spoken English; Good interpersonal skills.

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Quinnox Solutions Pte Ltd

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