JOB SUMMARY:

The Senior Business Process Optimization Analyst is responsible for building and maintaining the momentum and focus of Business Process Optimization Improvements, by leveraging the Best-In-Class (BIC) framework to gain involvement and commitment throughout all levels in the organization. This position assists in developing the Process Improvement Strategies for the organization, and assures that measurable goals are defined, met and/or exceeded. The Senior Business Process Optimization Analyst will assist in the growth and development of process improvement capabilities within the QCRH organization. The position will be responsible to ensure that the enterprise-wide processes, procedures, and best practices are defined, documented, maintained, communicated and adopted for the functional area they represent to achieve standardization of process across the charters.

ESSENTIAL FUNCTIONS:

Collaborate with the various teams and leadership to identify and prioritize the business opportunity for the BPO change and action plan to action the top priorities.
Work with the Leadership, BIC Leadership and Functional Councils to coordinate, schedule and facilitate BPO events including analyzing the current state business processes to estimate total value.
Define and document desired outcomes, appropriate tools and actions to drive change, key stakeholders and participants, measures of success and oversight that success is met.
Develop, maintain and update BPO techniques and tools such as value streams, rapid process improvements, high performance work systems, etc.
Develop, maintain, and update standard tools and templates for documenting standard processes including reference material such as best practices, standard work, or desk reference.
Utilize the BIC Framework to:
- Represent, build consensus, influence, and communicate with the functional area teams (including Group Operations (GO) they represent and the stakeholders).
- Educate and train the organization on BPO theory, best practices and toolsets.
- Ensure consistency between charters wherever possible and document variation where autonomy matters.
Assist in the development, implementation and sustaining enterprise-wide communication strategies to increase awareness and commitment to BPO initiatives and learning.
Assist leadership in obtaining and reporting metrics to demonstrate the achievement of more consistent processes and process improvement value.
Provide expertise on Business Process Optimization.
Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
Foster and preserve a culture of diversity, equity, and inclusion.
Additional duties and responsibilities may be required to support the company’s mission, vision and values.

QUALIFICATIONS:

Bachelor's degree or equivalent work experience.
Six Sigma or Lean Certification with demonstrated experience (5+ years) in developing and delivering business process analysis and optimization initiatives with quantifiable results.
Project Management Experience of 5+ years with the ability to manage a variety of tasks simultaneously and work independently in order to meet the required deadlines assigned.
Banking / Financial Industry with Lending, Retail, Treasury Management experience preferred.
Strong interpersonal, leadership and facilitation skills required.
Exceptional verbal and written communication abilities.
Proficient with Microsoft Office Suite, Word, Excel, PowerPoint, Visio, Outlook.
Ability to adapt quickly to new technologies and change.
Experience with system conversion(s), data migration processes, system integration, and Internet banking systems are highly desirable.
Demonstrate an open mind, consider new ideas and innovative solutions, challenge bias and the ability to be both self-aware and self-reflective.
Capability to manage sensitive information and uphold confidentiality.
Accountability when working with clients, team members and stakeholders of the company.
Capability to work and collaborate with a variety of individuals and groups in a constructive and professional manner.

WORKING CONDITIONS:

Duties are performed in a professional office environment.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of diversity, equity, and inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.

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QCR Holdings, Inc.

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Senior Business Process Optimization Analyst