Director, Large Loss Property Claims

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locations: Remote - US, Scottsdale, White Plains

time type: Full time

posted on: Posted 4 Days Ago

job requisition id: R2174

About the role:

The Director, Large Loss is a key member of the Property Claims team reporting to the VP, Head of Large Loss. The role may be based remotely or in a regional PURE office. The primary goal of this position is the day-to-day management of the team of PURE Executive General Adjusters (“EGAs”), providing daily technical guidance on strategic claim handling and ensuring the timely processing of all Large Loss Notices (“LLNs”) for our most complex claims. This person will ensure that the EGAs handle these complex claims in a quality manner and meet our high standards of accuracy, efficiency, customer service, and regulatory compliance.

What you’ll do:

Claims Handling Oversight:

Review and approve all team coverage letters, including RORs and coverage disclaimers, within prescribed authority levels and communicate positions with agents and members in a timely and professional manner.
Ensure that all claim-related data is captured by the team in appropriate claim system(s).
Maintain diary on all required claims to oversee claim strategy in collaboration with the assigned EGA.
Be available to EGAs and capable of providing advice and consultation regarding all aspects of claims-handling strategy, including coverage analysis, investigation, evaluation, and negotiation on the largest and most complex Property claims.
Review, revise, and process all LLNs, Claim Alerts, and other detailed reporting documents as appropriate on a regular and timely basis.
Support CAT response, as needed.
Draw on years of experience with critical relationships with numerous vendors that operate in the complex claims space to maintain and leverage those relationships toward favorable results for our members.

Collaboration:

Work with the EGAs to coordinate claim presentations to peers and senior management, as warranted.
Contribute as subject matter expert facilitating internal training of colleagues on topics of special interest or need in consultation with manager and Claims Department Leadership.
Support both internal and external business partners as casualty Subject Matter Expert in dealing with cross-functional teams (UW, Sales, RM) and agency partners regarding technical/functional business requirements and business development.
Serve as a technical resource within the Department through mentoring and knowledge-sharing, whether one-on-one, in small groups, or presentations to the larger organization.
Support the VP, Head of Large Loss in strategic projects by leveraging team relationships to facilitate key information in support of departmental objectives.

What we’re looking for:

10+ years of complex Property claims experience.
5+ years of prior claims management experience is required.
Experience handling complex and Property claims.
Excellent communication skills (verbal/written) and strong negotiation skills.
Ability to travel +/- 25% to support the team of EGAs.
Deep understanding of and experience in:

Development and execution of investigation of complex property claims.
Large Loss claims management, including alternative dispute resolution methods.
Evaluating complex property claims and setting appropriate reserves.
Presentation to senior and executive management on complex property claims.
Litigation costs and expenses, budgets, and overall cost-management strategies.

Ability to step in and immediately:

Proactively develop the EGAs to support a healthy team culture and facilitate career development.
Retain and develop a highly motivated and accountable team of experienced claim professionals.
Track large losses on a month-to-month basis and communicate to superiors and stakeholders.
Review claim audits and files on diary for opportunities to coach/develop adjusters.
Identify issues in claim handling and recommend solutions.
Provide technical claim recommendations to improve outcomes and adherence to BCPs.

Provide expertise in reviewing, researching, investigating, negotiating, processing, and adjusting claims.Interact and communicate effectively with claims leadership, business partners, and teammates.Differentiate self as a leader in catastrophic personal lines claims.

Education/Continuous Education requirements:

A Bachelor’s degree is preferred.
Demonstrated commitment to continuous learning and professional development including completion of one or more advanced educational or industry designations such as JD, MBA, CPCU, AIC, or SCLA.

Competencies:

Deep technical knowledge around complex and severe property claims.
Excellent interpersonal, listening, written, and oral communication skills.
Highly detailed and organized, capable of prioritizing multiple tasks and assuring consistent accuracy.
Demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.
Agile learner who can quickly absorb information and apply it to current business situations.
High sense of professionalism and ability to present oneself in any business environment.
Keen sense of empathy and ability to connect on emotional level with the team.

The base salary for this role can range from $150k - $170k, based on a full-time work schedule. An individual’s ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience.

Who We Are

Interested in PURE but don’t see a role that fits? Introduce yourself and we’ll get in touch if an opportunity opens up that seems like a good match.

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