The general duties of the Account Director include management of the “nuts to bolts” for association clients, including member database and fulfillment, board relations, marketing/communications, meeting and event management, program management (e.g., scholarships/grants/sponsorship), budgeting/financial concerns, and general association administration. The best fit is a "jack of all trades" who enjoys a fast pace and attention to detail to keep our clients on task and happy. Must be willing to do everything from stuffing envelopes to brainstorming the next big thing.

The Account Director will have primary oversight responsibility for two to three association clients.

Account Directors serve as the primary point of contact and are responsible for administrative functions including Board liaison to the membership, communications, and event staff, coordinating association finances with the bookkeeper, and managing outside vendors. Account Directors have the ultimate responsibility of ensuring that client tasks are completed properly and on time.

We are currently allowing staff to work from home up to two days a week, dependent upon the need to be in the office for meetings and events. This is not a completely remote position.

General Responsibilities

Answering phone lines (PMR and all clients)
Attend staff meetings
Maintain organized filing system
Effectively communicate project status with other team members
Complete special projects as assigned
Coordinate efforts with other staff as applicable

Administrative Responsibilities

Administer and improve the clients’ missions
Develop goals & plans for clients; participate in strategic planning
Maintain knowledge of client industry and current events
Maintain organization of client filing system (email and hard copy)
Ensure that incoming client communications are received, reviewed, and addressed by appropriate staff
Ensure all important administrative files are available (bylaws, articles of incorporation, IRS determination letter, etc.)
Monitor client storage, track inventory of items in storage
Periodically review bylaws and coordinate amendment process
Represent client at industry meetings and networking programs to promote the interests and issues of the organization
Develop & maintain industry calendar of events
Assist in preparation of and monitor annual budget

Board Relations

Day-to-day coordination with Board Members and select Committee Chairs
Identify new Board members, support Nominating Committee and manage election process
Coordinate logistics associated with Board meetings/retreats
Attend Board meetings
Coordinate minute-taking or take meeting minutes at board meetings
Note board meeting action items and follow up on them with appropriate staff and/or board member
Design and implement Board policies, governance materials, and Board orientations
Prepare annual Board binder, materials, and/or orientation
Assist client leadership in development of Board agendas
Prepare and distribute Board meeting notices; Distribute meeting agendas, proxies, financial reports, membership reports, and all post-meeting minutes, reports, and materials
Monitor attendance at Board meetings
Report regularly to client contact on administrative and technical activities
Periodically review scope of services

Financial Responsibilities

Properly code incoming invoices from vendors
Provide information needed to bookkeeper to generate accurate financial reports (research any discrepancies in reports)

Communications Responsibilities

Monitor/respond to client email; forward relevant emails to other staff for follow up
Oversee development of all communications (website, mass emails, press releases, flyers, etc.)

Membership Responsibilities

Work with membership committee to build membership, increase prospects
Maintain membership database
Serve as a customer service representative to members

Events/Programs Responsibilities

In conjunction with client/Event Director:
- Develop and monitor event budget (including establishing registration fees)
- Develop and monitor event timeline
Develop & maintain a master calendar of events for client
Participate in event committee meetings
Track event sponsorships; fulfill benefits
Track event speakers, coordinate participation
Assist in agenda development
Manage event registrations, liaise with support vendors, prepare for and staff onsite events
Manage virtual programs and events
Draft content for event programs and materials
Attend programs: liaison with speaker, Board, and members

Qualifications

At least 4 years experience in association management; client management and/or nonprofit environments.
Comfortable with decision-making and substantial autonomy
Event management skills
Demonstrated experience in troubleshooting; knowing what the client wants before they know they want it
Experience managing employees/volunteers
Organized, high attention to detail
Ability to work concurrently on multiple tasks and meet required deadlines
Professionalism and strong work ethic
Capacity to work in a team environment

Job Requirements

Ability to work from our office location, currently at 2800 Eisenhower Avenue, Suite 210, Alexandria, VA 22314
Ability to read, speak, hear, understand, and communicate in English
Ability to work evenings and occasional weekends
Ability to travel out of town for up to seven days
Proficient in Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, Email Clients, Web Browsers
Exceptional level of customer service and interpersonal skills
Comfortable with public speaking
Presentation skills
Experience managing staff
Reliably transport up to the equivalent of a full pack & roll, medium-sized box, and a sign case
Reliable personal transportation and are comfortable driving in the DC Metro area (to attend meetings & events)

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Association Management Account Director