The Personal Care Coordinator is responsible for the following processes:

Schedule mid-month patient calls (post first fill)
Review patient profile prior to the mid-month call to see if the patient needs any new prescriptions (i.e., no refills remaining)
Conduct mid-month patient calls and update the notes as needed
Follow-up with patient to collect any monies owed
Update fill lists
Call the patient’s doctor to get new prescriptions and/or renewals and contact the patient to let them know the new prescription/renewal was received. Note: If the PCC has trouble contacting the doctor, then the PCC will let the patient know and ask them to contact their doctor
Get to know your patients and become an integral part of their care team
Update/enter patient contact(s) and their role and relationship, type of contact, contact method and notes
Obtain from the customer the drug name or Rx number of the prescription(s) that needs to be refilled
Enter the appropriate information into Rx in order to generate labels for the new or re-filled prescriptions
Answer the telephone and direct calls to the pharmacist (where appropriate) such as, but may not be limited to, the following:
- New prescriptions
- Medical questions
- Judgmental decisions

Answer patient questions on their medications, refer all to a Pharmacist if needed, update patient notes as needed
Manage patient supplied medications (keep extra medications and contact the patient if more medications are required for subsequent fills)
Work with Finance and Senior Management if patient balance > $50 or more than two months old
Take patients off-service only after getting approval from senior management, enter close reason for each patient and update notes
Maintain the current patient address (i.e., for snowbirds)
Complete assigned monthly review of medications to determine if any in stock medications are nearing an expiration date (SOP 4.4 - Removing Expired Medications From Inventory)
Set and complete tasks related to follow-ups in Rx2 to ensure the above work is completed in a timely manner
Review existing SOPs and Policy and Procedures and enhance/update as needed
Identify issues/topics that require a new policy or procedure - and share with management

Communicate with team members about any issues that require input from others (e.g., pharmacists, pharmacy technicians, billing and insurance specialists)
Learn company policies and procedures, and adhere to them
Follow all laws and regulations concerning patient privacy and every aspect of HIPAA (Health Insurance Portability and Accountability Act)
Identify issues that require a new Standard Operating Procedure (SOP) or Policy and Procedure and share with management
Answer the phone in a timely manner
Enthusiastically participate in company meetings

Individual must not be on the government exclusion lists as determined by the Office of the Inspector General (OIG) and System for Award Management (SAM)
Education - College (preferred)
Pharmacy technician license (required)
Computer proficiency

Exempt (not available for overtime)

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