Position: Senior Implementation Consultant

Date Posted: March 20, 2024

Open: Until filled

Reports to: Director of Implementations

Location: Houston, TX

Job Summary:

Operational Sustainability (OS) is seeking a Senior Implementation Consultant who will provide guidance and insight in the configuration and delivery of our software solutions for comprehensive operational risk management and operational excellence. You will support the Project Management Office in delivering a product that is configured, installed, and accepted by the client through OS’s project cycle. The position requires the ability to communicate and work with people, which will be used to support our software clients. Our software and consulting service clients range from mid-tier to major operators in their space. The ideal candidate will have demonstrated communication, consultative, and/or business process skills. This is a mid- to senior-level position that will require attention to detail, a win-win focus with clients and the OS Team, and a passion to grow with the company as you grow in the role. Applicants that have strong consulting, business process and analyst, and communication skills are encouraged to apply.

General Description of Duties:

This is a full-time position reporting to the Director of Implementations. However, the position will work closely with clients and key internal staff, including the Project Management Office, Product Manager, Technology Officer, and Subject Matter Experts (SMEs). This position will be accountable for delivery of projects as assigned based on the project plan and driven by successful implementation of client requirements.

Specific Accountabilities/Responsibilities:

Develop, maintain and grow to a super user level with a firm understanding of the OESuite software from OS
Demonstrate multiple ways OESuite can bring value for clients
Work closely with clients to obtain an in-depth understanding of their business, organizational structure, processes, systems, and information
Use your business analysis skills to interview, facilitate workshops, capture business processes, business requirements definition activities, and other aspects to find solutions that fit client needs
Suggest alternative solutions to business needs/challenges leveraging OS product features in unique ways and/or proposing new enhancements to the Product Management Team
Assist in the resolution of client issues supporting the Customer Service Team
Ensure client acceptance of our products and solutions, including any project deliverables / artifacts
Deliver client training for our products and solutions
Communicate regularly with client throughout the project life-cycle to assess client’s evolving needs, enhancement opportunities, and project delivery success
Focus on understanding and meeting the budgetary expectations of the project, by striving to deliver projects on budget, on time and meeting all scope requirements
Travel to client locations both locally and within US – approximately 25% of time

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Candidate Skills:

Three (3) to five (5) years sector and industry experience
Bachelors degree from an accredited university
Implementation/Consulting experience with business analyst background
Have experience consulting with at least one off the shelf electronic information management solutions (e.g. Meridium, PCMS, IHS opsEnvironmental, IHS Essential Suite, KMS, IHS Impact, Enviance, Enablon, Intelex, SAP EHS, or others)
Strong work ethic with attention to detail, confidentiality, and thoroughness
Strong interpersonal skills

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Preferred Candidate Skills:

Good understanding of IT systems and software to a level sufficient to support the configuration and implementation of our solutions
Understanding of Process Safety Management (PSM) systems and tools currently in use within the Petrochemical, Oil and Gas, Chemical, and/or Power Generation industries
Excellent communication skills with the ability to tailor the delivery to the audience
Proficiency with MS Office products
Ability to problem solve, organize and demonstrate active listening skills
Strong communication and networking skills at all levels of an organization
Professional membership and/or certifications in HS&E, Engineering, Project Management, Business Analysis, or related industry groups
Based in Houston

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Operational Sustainability, LLC

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