Northwest Community Credit Union, a division of TwinStar Credit Union, believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders’ commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 70 years!

Northwest Community Credit Union serves members from offices in 36 locations across Oregon and Washington.

Location: In-Person

Status:
Full-Time Regular, Non-Exempt

Pay Range:
The full pay range is $19.73 – $29.59 hourly. Depending on experience and qualifications. In addition to your salary, compensation incentives are available. Incentives targets vary by role.

We offer a bilingual differential for employees who can assist our members’ financial needs in a second language. Proficiency is subject to passing a standardized verbal assessment. Currently approved languages are Korean, Russian, Spanish, and Tagalog.

Applicants are encouraged to apply by July 26, 2024, at 5:00 PM PST.

We are seeking an Account Resolution Specialist to join our team! This position performs all duties related to protecting and preserving credit union assets and relationships by establishing payment plans, collecting loan payments, recovering collateral, and recommending accounts for charge off.

Visa sponsorship not available.
Contact us at 800.258.3115 with any questions or request for accommodation.

Essential Functions and Tasks:

Manages a high volume of outbound and incoming member calls regarding delinquent and overdrawn accounts. Makes payment arrangements within policy and procedure guidelines.
Contacts members with past due accounts, loans, and Visa’s via phone, email, and mail to discuss outstanding balances and payments, sets up repayment schedules, and obtain payment from members.
Utilizes knowledge of Bankruptcy, collateral protection insurance (CPI), credit reporting, GAP, mechanical breakdown insurance (MBI), debt protection, repossessions, account/loan maintenance, deceased member accounts, straw loans, and automated clearing house (ACH) setup to work with members effectively.
Completes complex tasks associated with the collection and closure of delinquent accounts, reviews and prepares negative shares report for charge-off. Follows-up on recovery and continued collection efforts of charged off accounts by phone and mail. Reviews and unlocks dormant accounts as needed.
Manages a queue of delinquent accounts and makes recommendations of accounts for repossession or for charge off.
Prepares files for recovery of collateral and submits files to management for voluntary or involuntary repossession approval.
Provides guidance to teammates and branch staff as needed. Assists with training new department staff.
Waives fees on accounts within authorization level.
Reviews internal processes and provides recommendations for improvements to increase efficiencies within the department to better serve members and the credit union.
All other duties as assigned.

Education and Experience Required:

High School Diploma (GED equivalent) required.
Minimum one (1) year experience in customer service or collection experience.

Demonstrated Abilities:

Knowledge of federal, state, and local laws, statutes, regulations codes and standards related to the area of responsibility.
Knowledge of functional relationship between branches and the loan department.
Knowledge of legal proceedings applicable to collection, repossession, foreclosure, liens, and bankruptcy.
Knowledge of the Symitar and Temenos systems are preferred.
Actively learn by understanding the implications of new and existing information for current and future problem solving and decision-making.
Establish and maintain effective working relationships with area Vice Presidents, Directors, Branch Managers, and employees.
Work with computer-based collection-tracking system.
Analyze and evaluate situations that affect the loan assets of the credit union.
Work extended hours as required or requested by management to complete assigned projects, maintain appropriate staffing levels to provide service levels for member facing jobs or to ensure safety requirements are met.

Benefits:
This position is eligible for coverage under the credit union’s group welfare benefits program the first of the month following your date of employment. The benefits program includes coverage paid in full by the credit union, benefits which employees share in the cost, and voluntary coverage. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Coverage covered at 100% by the credit union includes Basic Life/Accidental Death & Dismemberment (AD&D) Insurance, Long-Term Disability, and Travel Accident Coverage. Employees share in the cost of Medical Insurance, which also includes Dental and Vision coverage. Employees also have the option to elect voluntary coverage for Life/AD&D, Short-Term Disability, and AFLAC at 100% of the cost.

The credit union offers the utilization of Flexible Spending (FSA), Dependent Care (DCA), and Health Savings Accounts (HSA) that are set up to reimburse you with pre-tax dollars for eligible healthcare and/or dependent care costs. Eligibility to contribute towards one of these savings accounts is effective with the medical insurance enrollment, based on the type of medical coverage selected.

Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

EEO Statement:
TSCU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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