Company Description: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental illnesses.

Primary Responsibilities/Function: Housing Stability Case Manager for the HOPE Team is a case manager with specialized training that serves unhoused and recently housed neighbors in the South Bay community through a mental health lens. This position is within a team of Housing Stability Case Managers that leverage their specialties to create person-centered plans tailored to each client and their unique needs. Once the client has been placed in a housing solution of the client's choice, the Housing Stability Case Manager stays with that same client on their caseload and shifts their case management to focus on building and implementing skills to sustain their housing independently.

Duties and Responsibilities:

Daily in-person field outreach or in-person visits to recently housed neighbors at scattered sites.
Rapid response to self-referrals from clients and referrals from providers and the community.
Link, case-manage, and provide transportation to unhoused or recently housed neighbors to housing or community supports based on clients' goals and interests.
Refer and coordinate shelter and program referrals and engage in care coordination.
Ensure clients are supported to attain documents required for housing and employment.
Ensure all clients on case load have health insurance; are connected with primary care, mental health care, and SUD treatment if necessary; and are actively working towards sustainable income.
Developing and sustaining positive landlord relationships.
Support clients in family and loved one mediation and coordinate family reunification.
Work collaboratively with local service providers to ensure that the transition from unhoused status into interim and permanent housing is collaborative and meets members' and community's needs.
Maintain a caseload of up to 20 active program participants.
Follow through with client goals and support for up to 2 years.
Document all case management services and client progress in HMIS Clarity system.
Drive company or personal vehicle.
Other duties as assigned.

Accountability: Reports to the Program Manager and Lead of Residential Services.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Prolonged walking outside daily, at times in inclement weather.
Prolonged periods sitting at a desk and working on a computer.
Prolonged periods of standing and walking.
Must be able to lift up to 30 pounds at times.

Minimum Requirements:

Must have lived or work experience in one of the ideal candidate requirements above, or are willing to complete required training and/or certifications to attain skillset.
Must have a satisfactory driving record.
Must be willing to drive company vehicles.
Able to communicate effectively, verbally and in writing.
Basic knowledge of computer software (Microsoft Office, Word, Excel) and web navigation.
Demonstrated ability to maintain confidentiality.
Reliable and consistent attendance.

Due to our work with vulnerable populations and county contractor requirements, applicants will be required to undergo a background check following a contingent offer of employment and must receive satisfactory results prior to a final offer of employment. If you have any questions regarding this requirement, please feel free to reach out to HR@namisd.org.

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NAMI San Diego

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Housing Stability Case Manager - South Bay HOPE Team