Career Opportunities with Summit Orthopedic Specialists

Current job opportunities are posted here as they become available.

Job Summary:

We are seeking a detail-oriented and customer-focused individual to join our team as a Patient Access Rep I. This role involves creating a positive experience for patients during the check-in and registration process, as well as managing a high volume of scheduling queue calls. Responsibilities include gathering necessary information, confirming insurance coverage, collecting payments, and providing exceptional service to our patients. Strong attention to detail, excellent communication skills, and the ability to handle a fast-paced environment are essential for success in this position.

Qualifications:

High school diploma or equivalent
Prior experience in a customer service or administrative role is preferred
Proficient in computer skills, including knowledge of electronic medical record systems
Strong attention to detail and accuracy
Excellent verbal and written communication skills
Ability to handle confidential information with discretion
Demonstrated ability to multitask effectively
Empathy and compassion when interacting with patients
Familiarity with medical terminology and insurance procedures is a plus

Responsibilities:

Welcome patients and manage a high volume of scheduling queue calls professionally and courteously during the check-in and registration process
Collect and accurately input patient demographic and insurance information into the system
Verify insurance coverage, obtain necessary authorizations or referrals, and explain financial policies
Collect patient payments accurately and ensure compliance with procedures
Provide outstanding customer service by addressing inquiries, resolving issues, and escalating concerns as needed
Schedule patient appointments, coordinate with other departments, and maintain patient information confidentiality
Collaborate with the healthcare team to ensure seamless patient flow and optimal experience
Stay updated on insurance regulations to effectively navigate insurance processes
Participate in ongoing training and professional development opportunities to enhance job knowledge and skills

Join our team as a Patient Access Rep I and make a meaningful difference in our patients' lives. We offer a competitive salary and benefits package, including healthcare coverage, retirement plans, and paid time off. Apply now to be part of our team!

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Patient Access Rep I