Take the next step in your journey. At Millennium Trust Company, you will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people-centric and client-obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey – relentlessly pursuing better outcomes for all.

We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.

Don’t meet every single requirement? Here at Millennium Trust, we believe there is no “perfect” candidate and want to encourage applying even if all the requirements listed aren’t met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Millennium Trust is the place for you! We look forward to receiving your application!

HOW YOU WILL SOAR:

This position provides Operations expertise in the preparation, analysis, design, testing, and implementation of process designs and improvements. In a Scrum-based environment, the incumbent will represent Operations in Scrum ceremonies and implementation meetings, interact with Technology, business stakeholders, and vendors, provide Operations input, develop user stories and process flows, participate in User Acceptance Testing, and help drive the final solution through Production implementation. A key purpose of this role is to assess and evaluate current state processes and envision more streamlined, automated, and standardized alternatives.

Partner with stakeholders, Product Owners, Scrum Masters, and Architects to define Operations process requirements related to multiple internal and external systems.
Lead the analysis of key risk areas in current and proposed Operations processes.
Lead and/or design process improvements as part of system implementations and translate them into requirements, epics, features, and stories to support development teams and process owners.
Lead the creation of user stories and process flows, process documentation, and training materials.
Solicit ideas and feedback from impacted departments and represent these areas in discussions with internal/external implementation teams.
Use data analysis and metrics to support prioritization decisions for enhancements, features, and new development.
Evaluate and test the system throughout the implementation phases.
Conduct ongoing analysis and monitoring of processes to ensure that desired outcomes are produced.
Assess and define change impact (people, process, and technology) related to proposed Operations changes.
Determine and support team structure changes as it relates to the definition of roles impacted by process changes.
Assist with change management efforts throughout the firm including:
- Creating a strategy to support adoption of the required changes.
- Assessing change readiness and identifying key stakeholders.
- Supporting the design, development, and delivery of communication.
Other tasks and duties as assigned.

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

Education: Bachelor's Degree.
MBA or Master’s degree preferred.
Preferred Major(s): Computer Science, Mathematics, Decision Modeling, Finance, Operations Research, or related field.
Certifications: Six Sigma Preferred.
5+ years of experience.
Knowledge and understanding of Operational processes and their interaction across processes, systems, and teams.
Proactive, analytical, and problem-solving approach, able to propose resolutions and/or remediation to inefficient processes.
Proven ability to self-prioritize, multi-task, and complete assignments within specified timelines.
Possess excellent collaboration and communication skills, with both internal and external teams.
Detail-oriented, organized, and dependable.
Proficiency with Microsoft Excel, Visio, Word, and Outlook.
Experience in system implementations/conversions preferred.
IRA/IRS rules and regulations knowledge and experience preferred.
Knowledge of process improvement methodologies (e.g., Six Sigma, Continuous Improvement, Agile) preferred.

MILLENNIUM TRUST COMPANY is a rapidly growing, leading financial services company offering specialized retirement and institutional services and recently acquired PayFlex, a consumer-directed benefits provider, to create a personalized, holistic approach to financial wellness. To that end, we provide a diversified multi-product business with a holistic focus on financial wellness. Millennium Trust has experienced year-to-year double-digit growth and prides itself on its strong, progressive culture.

We have been recognized for our remarkable growth on lists such as Crain’s Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In’s 2023 Best Places to Work and Gallagher’s 2022 Best-In-Class Employer awards.

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Millennium Trust Company

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