As a Business Analyst, you are a highly effective liaison between clients and the software development team. This role requires you to develop a deep understanding of as-is and to-be business processes and translate them into application requirements. You participate in all phases of the development life-cycle.

You rely upon excellent verbal and written communication skills to interface with clients and document requirements. You are highly effective at managing competing priorities and ensuring that each project’s requirements are documented completely and accurately.

You will be assigned to client projects, client support, product development, and/or internal projects as needed. Candidates who are willing and able to fulfill both the Business Analyst and Quality Assurance Analyst roles are highly preferred.

ROLE AND RESPONSIBILITIES

Elicit requirements using interviews, document analysis, surveys, job shadowing, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
Proactively communicate and collaborate with internal and external customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Business Requirements Documents; Process Flows; Use Cases; User Interface Designs.
Establish a trusted advisor relationship with clients and make recommendations of where client workflows have an opportunity for process improvement.
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Estimate, prioritize, plan, and coordinate business analysis activities.
Work closely with Project Manager / Scrum Master to manage and prioritize product roadmaps, product backlogs, project schedules, critical path, and project deadlines.
Support simultaneous projects of varying size and complexity with minimal oversight.
Provide various levels of end-user post-implementation support to clients, including troubleshooting, training, and documentation.
Other duties as assigned.

REQUIRED QUALIFICATIONS:

Work experience as a business analyst:
Junior: minimum 1-3 years’ experience.
Mid-level: minimum 3-7 years’ experience.
Senior: minimum 7+ years’ experience.
Experience leading discovery sessions with clients to understand current processes, identify needs/wants/pain points, and translate into requirements.
Experience with Agile software development and/or hybrid waterfall/Agile development.

PREFERRED QUALIFICATIONS:

Bachelor’s degree in Computer Science, Information Technology, or related field.
Experience with Organizational Change Management initiatives and methodologies.
Six Sigma or other continuous improvement experience and/or certifications.
Experience with functional, integration, regression, performance, and load testing.
Experience with creating and delivering end-user training or training-the-trainer.

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BUSINESS ANALYST