Overview

Marriott Hotel Rochester Mayo Clinic, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success.

We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out.

Responsibilities

Greet and welcome guests upon arrival and departure
Check guests in and out efficiently and accurately
Manage reservations via phone, email, and in-person
Handle guest inquiries, requests, and complaints promptly and professionally
Process payments and manage the cash drawer
Provide information about the hotel, available rooms, rates, and amenities
Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
Maintain a neat and organized front desk area
Adhere to all hotel policies, procedures, and safety guidelines

Qualifications

High school diploma or equivalent
Previous experience in a customer service role, preferably in the hospitality industry
Proficiency with hotel management software (e.g., OPERA, Protel) is a plus
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to work a flexible schedule, including nights, weekends, and holidays
Professional appearance and demeanor
Ability to stand for extended periods

Benefits:

Competitive pay
Health, dental, and vision insurance
Paid time off
Opportunities for career advancement and professional development

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KAHLER HOSPITALITY GROUP

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