The Care Manager delivers on our mission to change the way the world ages by making positive, powerful impacts on families. As Care Manager, you will be expected to work closely with our team on all caregiver and client activity including caregiver applicant screening, interviewing, hiring, caregiver development and retention, service delivery, client relationship management, and client acquisition. In addition, you will be responsible for our consistent and high-quality service delivery, professionalism, and the accuracy of our care records and the direct management of our caregiver team. You will function as a hands-on Manager with a focus on supervising caregivers, managing schedules, scheduling Clients, and ensuring delivery of HCA’s brand of premium client care.

The Care Manager will ensure the satisfaction of new and existing Clients by supervising and coaching care teams to use our Balanced Care Method which promotes healthy nutrition as well as mental and physical activities using the Cognitive Therapeutics Method and Hospital to Home Care services to provide premium level services. You will take a hands-on approach and coordinate with our team to execute the responsibilities outlined below.

MUST LIVE in Arlington, Grand Prairie, Mansfield or close surrounding areas

Job Benefits:

Competitive pay
Access to earned wages prior to pay day
Paid Time Off
401K
Health Benefits
Make a difference in a senior's life

Job Responsibilities:

Recruiting, interviewing, screening, and hiring new caregivers in accordance with our Employee Hiring Procedures
Understanding our Caregiver Policies and Procedures and conducting Caregiver Orientation and ongoing re-orientation/training sessions
Managing our Caregiver Team, responding to requests, providing leadership and support where needed, ensuring that caregivers are complying with our policies and procedures, and managing our client and Caregiver schedules as well as master timesheets
Supporting the Client Acquisition process with Caregiver matching (ensure there is a personality/skill/experience fit between our Caregivers and the client), Caregiver interviews, and Caregiver introductions/in-home training
Enter Intake Calls into WellSky and convert them into assessment appointments by asking prospects the right questions to learn about their situation, addressing their questions about our services, and providing information about our differentiators
Maintaining all paper and electronic client and caregiver files to DADS/HHS standards to ensure HIPAA standards
Maintaining our operating margins and Caregiver wage scales and ensuring compliance with any applicable labor or home care regulations
Conducting in-home visits and check-ins to ensure the accuracy and consistency of our services and to address any emergencies or care needs that may arise
Communicating in a professional manner with our caregivers, clients, and their families when applicable to ensure a positive and successful relationship
Provide supportive counseling to and conflict resolution with clients and family members; serve as an advocate for the well-being of the client
Provide after-hours support for our clients and Caregivers (including evenings and weekends) – this support may include email, telephone, shift coverage including hourly and live-in clients and/or home visits
Conducting and assisting with marketing events
Ensuring our operations are compliant with all local regulations and Home Care Assistance policies and procedures. This includes the proper documentation of applicant, employee, and client processes
Be in compliance and understand the Home Care Assistance Policy Manual
Perform other duties as assigned

Job Qualifications:

WellSky Home Care Software experience or similar highly preferred
CNA/in-home care experience highly preferred
Bachelor's/Associate's degree preferred
Experience in Customer Service
Strong computer skills including Microsoft Office programs
Ability to work under pressure and manage multiple demands in a timely fashion
Excellent written and verbal communication skills
Management experience

Start your rewarding career with Home Care Assistance today. Apply now!

Home Care Assistance of Arlington’s main office is in Arlington. We service clients in Arlington, Irving, and the surrounding areas. This position may require travel to one or more of these areas.

Work Remotely: No

Job Type: Full-time

Salary: From $45,000.00 per year

Schedule:

Day shift
Monday to Friday
Weekends as needed

Experience:

Caregiving: 5 years (Preferred)

Work Location: In person

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Home Care Assistance of Arlington

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Care Manager