We are seeking an full service hotel experienced Director of Front Office with strong abilities to lead, motivate, empower, develop a team and assist staff in performing their duties to the best of their abilities. Who can foster a positive and collaborative work environment, and coaching staff as needed.

Roles and Responsibilities: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodation, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Manage and monitor activities of all employees in the Front Office department making sure they adhere to the brand standards of excellence, hotel/management’s policies & procedures.
Train, develop, coach and counsel where needed.
Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Conduct routine inspections of the front office and public areas to ensure appearance of such areas reflect highly on the hotel, brand, and company. Correct and/or report any deficiencies.
Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
Work closely with other departments – Housekeeping, Engineering, Sales to improve guest services and foster cross departmental communication.
Undertake full responsibility for Scheduling and Payroll of the department, manage labor costs and expenses within budget.
Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Brand Standards and promoting a strong team atmosphere and culture.
Undertake full responsibility for managing operating expenses and purchasing for the department.
Always maintain a professional and high-quality service-oriented environment.

PREREQUISITES:

Qualifications: To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High School diploma, general education degree or international equivalent required. College degree preferred.

Experience: A minimum of four (4) consecutive years of previous Front Office Management experience in a full-service hotel strongly preferred. In a union environment a plus. Knowledge and/or experience using Opera, Kipsu, & Quore.

Requirements: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Must be able to speak, read, write and understand English, which is the primary language used in this workplace.
Strong knowledge of computers and software - Microsoft Office – Outlook, Word, Excel, PowerPoint.
Strong leadership and team management skills.
Excellent attention to detail and organizational skills.
Great communication and interpersonal abilities.
Ability to work in a fast-paced environment.
Ability to work diverse shifts, weekends, and holidays, infusing a sense of excitement and variety into your routine.
Bilingual is a plus (French/Creole/Spanish).

We are a drug-free workplace. We participate in E-Verify.

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry, a hospitable service atmosphere must always be maintained. All employees are required to project a friendly, welcoming, and positive attitude.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Schedule:

10 hour shift
Day shift
Evening shift
Monday to Friday
Night shift
Overnight shift
Weekends as needed

People with a criminal record are encouraged to apply.

Experience:

Hotel Front Office Management: 4 years (Required)

Ability to Commute:

Newark, NJ (Required)

Work Location: In person

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Holiday Inn Newark Airport

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Director of Front Office