Introduction

Are you ready to manage in a new era as a Manager of Case Management where building a healthier tomorrow is more than a job? Our HCA Florida Lawnwood Hospital team is committed to partnership, innovation, legacy and improving more lives in more ways. Share your resume today.

Benefits

HCA Florida Lawnwood Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are dedicated to improving human life. Each year about five percent of all U.S. hospital services happen at an HCA Healthcare facility. Be an impact as a(an) Manager of Case Management where your passion for leading and creativity are valued? We want your knowledge and expertise!

Job Summary and Qualifications

The Manager for Case Management services reports to the Case Management Director and is responsible for promoting patient-centered care by coordinating all aspects of hospital-based case management for his/her assigned area of responsibility in alignment with the goals of the Case Management Department.

This role is accountable for the overall day-to-day oversight and management of the case management program including coordination, supervision, and administrative oversight of the case management team. This role will function as an expert clinical practitioner, case management subject-matter expert, resource, advisor and leader for the members of the case management team. Supervises and monitors professional and support staff and ensures that effective care coordination and case management practices are consistent with hospital policies, and applicable regulations and guidelines. Monitors quality of the interactions, documentation and assessments of the case management staff. The Manager for Case Management Services will coordinate activities that promote quality outcomes and patient throughput while supporting a balance of optimal care and appropriate resource utilization.

Skills

In-depth knowledge of case management, discharge planning, and utilization review practices and ability to incorporate current trends successfully
Knowledge and understanding of Medicare IPPS rules and regulations
Must be proficient to expert in use of software conducive to developing and presenting program deliverables including, but not limited to, the Microsoft Office Suite
Must have strong clinical, analytical, written, verbal and presentation skills
Ability to communicate effectively in oral, written and electronic formats
Ability to establish and maintain collaborative and effective working relationships with a focus on the importance of teamwork
Ability to establish and maintain collaborative and effective working relationships
Ability to communicate effectively in oral, written and electronic formats
Demonstrates analytical and critical thinking abilities with proactive decision-making and negotiation skills
Performance Expectations
This individual serves as a role model and functions as a clinical resource for staff.
Supervises and facilitates development of staff and oversees the day-to-day tasks/activities in the department
Ensures staff are competent in the use of InterQual to progress the plan of care.
Works collaboratively and maintains active communication with physicians, nursing and other members of the interdisciplinary care team to effect timely, appropriate patient management.
Monitors the quality of CM interactions with patients, families, physicians and the multidisciplinary team by regularly shadowing staff to ensure clear understanding and adherence to department processes.
Monitors quality of documentation and assessments by regularly auditing the case managers’ documentation.
Actively participates in clinical performance improvement activities.
Communicates effectively with patients, family, medical staff, care team members, students, supervisors and outside contacts.
Assumes responsibility of the department in the absence of the Director.
Responsible for scheduling and staffing of department.
Responsible for department education and competencies.
Completes daily, weekly and monthly reports as assigned by the Director of Case Management.
May be required to cover a staff assignment.
Actively seeks ways to control costs without compromising patient safety, quality of care or the services delivered
Adheres to established policy and procedure and standards of care; escalates issues through the established chain of command timely
Demonstrates knowledge of regulatory requirements, HCA Ethics and Compliance policies, and quality initiatives
Serve as an advocate for patient's rights, needs, and values; ensuring that patients’ ethnic, cultural, or religious values, beliefs, preferences and needs are considered and aligned
Other duties as assigned

What qualifications you will need:

4 year / Bachelor’s Degree in Nursing OR Master’s Degree in Social Work
3+ years’ experience in Acute-Care Case Management or Social Work
2+ years supervisory experience preferred.

HCA Florida Lawnwood Hospital is a 380-bed acute-care hospital. Offering a full range of services. We are home to the most experienced Heart Institute on the Treasure Coast. Lawnwood Hospital provides interventional and therapeutic care, including open-heart surgery. Other hospital services include labor/delivery, pediatrics, orthopedics, oncology, nuclear medicine, adult and pediatric emergency services, and diagnostic services. We also offer inpatient, and outpatient surgical services.

Lawnwood Hospital is a designated Certified Primary Stroke Center. The Physical Rehabilitation Center is CARF accredited. We are a Level II Trauma Center. We are verified by the American College of Surgeons. We offer a freestanding ER in Vero Beach. We provide emergency treatment for adults and children. We also offer the area’s only Level III Neonatal and Pediatric Intensive Care Units. At HCA Florida Lawnwood Hospital patients come first – no matter what! We invite you to work in a fast-paced environment while enjoying a vibrant, laid-back quality of life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If this is the kind of dynamic growth opportunity that compels you, apply for the Manager of Case Management role. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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HCA Florida Lawnwood Hospital

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