Founded in 1998, HarborCOV provides a variety of free and trauma-informed services to Domestic Violence survivors and their families. HarborCOV specializes in serving survivors who face additional barriers, such as language, culture, and economic challenges, by working to create connections to the supports survivors need to rebuild their lives through a continuum of options. With a commitment to social and economic justice, HarborCOV takes a comprehensive approach to addressing violence within the context of family, culture, and community.

REPORTS TO: DV Program Manager

The Bilingual Case Manager provides high-quality, intensive case management through a survivor-centered, trauma-informed approach for domestic violence survivors and their children to achieve short-term outcomes toward their longer-term stabilization goals for an empowered, self-sufficient life. Performs their job in accordance with the mission, goals and objectives, core values, and personnel policies of HarborCOV. Supports and participates in the miscellaneous tasks of the organization not necessarily defined in the job description. Carries out all job tasks based on an understanding of multi-culturally competent, strength-based strategies within an economic and social justice framework. The ideal candidate is highly motivated to learn, to be a team player, and to serve others with compassion. Case managers are expected to advocate for systems change to improve access to services, resources, and justice for DV survivors, serving as a key contact to outside agencies on participants' behalf.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Complete assessments of needs for stability and safety.
Provide Safety Planning.
Provide comprehensive case management, develop and implement detailed service plans. Service plans may include housing search, housing advocacy, and working with program participants to secure financial resources and plan for permanent housing. The case manager may act as a liaison and advocate with community service providers to secure resources for children, including daycare, summer camp, after-school, or other resources.
Provide legal, medical, and employment-related advocacy.
Make all necessary referrals to assure meaningful connections.
Assist participants to obtain and maintain safe housing.
Provide emotional support and DV education through regular face-to-face meetings with survivors or over the hotline phone.
Provide crisis intervention.
Facilitate educational groups and support group meetings.
Collect, enter, and update all required data into the software system and ensure data accuracy.
Provide hotline, walk-in, and intake coverage at scheduled work hours.
Actively participate in weekly supervision, all-staff and direct service meetings, and regularly required training.
Support an agency-wide culture that fosters accountability and ongoing skill-building.
Other duties as assigned.

COMPETENCIES

Strong listening, communication, and solution-focused problem-solving skills.
Ability to assess, deal constructively, manage, and/or de-escalate crises.
Knowledge of community-based resources, especially in low-income communities.
Ability to work both independently and in a team environment.
Demonstrated understanding of culturally competent, strength-based strategies within an anti-racism, and economic and social justice framework.
Strong organizational skills, including the ability to work calmly under pressure.
Be a team player with enthusiasm about working in a linguistically and culturally diverse environment.

QUALIFICATIONS

Bachelor's Degree or Associate's with three years of relevant experience in the DV field preferred.
Case Management or direct service experience of at least 2 years in the DV field.
Social Justice and cultural competence/awareness and willingness to learn more about it.
Must be familiar with the impact of homelessness and substance abuse in domestic violence issues.
Must have experience working with and advocating for low-income families.
Demonstrated group facilitation skills.
Strong crisis management, problem-solving, and interpersonal skills.
Knowledge of Greater Boston area human services.
Proficient written and oral communication skills.
Some computer literacy with a working knowledge of database input and utilization, word processing, e-mail, and Internet.
A valid driver's license and access to a vehicle preferred.

HOURS: 35 hours a week with some flexibility.

SALARY AND BENEFITS: Full-time position $43,000 - $45,000 depending on experience.

About HarborCOV

Harbor Communities Overcoming Violence (HarborCOV) is an innovative nonprofit organization that offers culturally relevant emergency and longer-term resources, and affordable housing for survivors of domestic violence and their children, while educating the public about the causes and consequences of domestic violence.

HarborCOV values diverse life experiences and is an Equal Opportunity/Affirmative Action Employer. People who are bilingual/bicultural, of color, Native/Indigenous, with disabilities, and/or identifying as LGBTQ are strongly encouraged to apply.

HarborCOV
P.O. Box 505754
Chelsea, MA 02150

Survivors of domestic violence & their children need your support more than ever.

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HarborCOV

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