General Manager
Reports to: Regional Operations Manager

POSITION SUMMARY:

Giri Hotel Management is looking for a talented General Manager to join our team at the Holiday Inn Express, White River Junction. The candidate should be located in New England. The General Manager is responsible for all aspects of operations at the hotel, day-to-day staff management and guest satisfaction. He/She should be an ambassador for the brand and your hotel, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction and work closely with the hotel owners and other stakeholders.

Responsible for managing the hotel’s leadership team and overall hotel targets to deliver an excellent guest experience. A General Manager is also required to manage profitability and guest satisfaction measures.

GM DUTIES AND RESPONSIBILITIES:

An expectation of at least 50 hours a week on the job.
Oversee the operational functions of the hotel, as per the organizational chart.
Hold regular briefings and meetings with all heads of departments.
Ensure full compliance to hotel operating controls, SOPs, policies, procedures, and service standards.
Lead all key property issues including capital projects, customer service issues, and refurbishment.
Handle complaints and oversee service recovery procedures.
Prepare, present, and achieve the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Coach, teach, and motivate the team to maintain high-quality guest service and safety.
Ensure all decisions are made in the best interest of the hotel and ownership.
Deliver hotel budget goals and set other short and long-term strategic goals for the property.
Develop improvement actions and carry out cost savings.
A strong understanding of P&L statements and the ability to react with impactful strategies.
Maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs.
Prepare monthly financial reporting for the owners and stakeholders.
Help in the procurement of operating supplies and equipment, and contract with third-party vendors for essential equipment and services.
Act as a final decision maker in hiring key staff.
Coordinate with department heads for the execution of all activities and functions.
Oversee and manage all departments and work closely with department heads on a daily basis.
Manage and develop the leadership team to ensure career progression and development.
Be accountable for responsibilities of department heads and take ownership of all guest complaints.
Provide effective leadership to hotel team members.
Lead in all aspects of business planning.
Respond to audits to ensure continual improvement is achieved.
Handle corporate clients and take part in new client acquisition along with the sales team whenever required.
Assist in residential sales as and when required and develop strong sales prospects.
Safeguard the quality of operations during both internal and external audits.
Ensure compliance with the Occupational Health & Safety Act, fire regulations, and other legal requirements.

Key Competencies:

Coaching and Developing Others
Demonstrates Ethics & Integrity
Effective Communication
Empowers Others
Values Diversity
Time and Priority Management
Problem Solving and Decision Making

Physical Requirements:

Ability to speak, hear and understand the primary language(s) used in the workplace.
Ability to read and write to facilitate the communication process; requires good written and verbal communication skills.
Must possess basic computational ability.
Working knowledge of applicable sanitation standards.
Climb stairs, bend, stoop, squat and stretch to fulfill cleaning tasks.
Identify and distinguish colors.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Frequent walking and standing with some sitting at times; must be able to exert well-paced mobility, in limited spaces, for up to 4 hours in length.
Frequently lifts/carries up to 35 lbs and must be able to lift such weight on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 200 lbs. on a regular and continuing basis.
Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly.
Requires manual dexterity to use and operate all necessary equipment.

Other Working Conditions:

Regular attendance in conformance with standards, which may be established from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. A varying schedule to include evenings, holidays, and extended hours may be expected, as business needs dictate.
Attendance at all scheduled training sessions and mandatory meetings is required.
Compliance with hotel rules and regulations for the safe and effective operation of the facilities is required.
Work may be performed in indoor and outdoor settings.
Varied weather conditions are expected.
Will work near moving or mechanical parts.
May work on high or precarious places.

Supporting Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based on the particular requirements of the hotel.
Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
Assist other housekeeping staff to maintain clean and organized work and public areas.

Qualification Standards:
High School or equivalent education preferred.
Experience: Prior hospitality management experience required.
Licenses or Certificates: Not applicable.
Grooming: All employees must maintain a neat, clean and well-groomed appearance per hotel standards.

General Rules:
Must adhere to all policies included in the employee handbook.
Act with integrity, honesty, and knowledge that promote dignity and respect.

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Giri Hotel Management

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