Description

Oversees the daily operations of multiple Our Lady of the Lake Physician Group practices and locations, focusing on physician relationships, staff relations, customer service, and financial management. Assures that medical equipment and other physical properties are maintained in good operational condition. Effectively plans and directs multiple site operations by coordinating administrative policy, physician preferences, and patient needs. Provides leadership, direction, and guidance to Practice Managers and office staff members, and provides guidance to physicians regarding business development. Also oversees special projects, acquisitions, and start-up new practices.

Responsibilities

Leadership
1. Writes business plans, participates in strategic initiative, and directs operations of multiple clinics. Advises physicians on business development.
2. Resolves divisional problems related to staff, equipment, and system issues in an effort to improve divisional efficiency and ensure the cost-conscious utilization of all resources. Fosters effective communication between reporting department heads, hospital service line leaders, physicians, and monitors the performance of all reporting departments. Works with service line leaders and other hospital leaders to prepare for new physicians and/or processes which will impact hospital and/or clinic operations.
3. Human Resources functions: - Selects, trains, orients, and assigns departmental staff members in a manner that ensures efficient departmental operations and complies with relevant regulations governing the employment process. Implements and monitors departmental work schedules and duty assignments and oversees departmental staffing levels. - Coordinates various HR related activities with FMOL Human Resources department. - Manages and maintains OLOL Physician Group float pool. - Prepares performance appraisals, evaluates the performance, and provides feedback to employees.
Program Management and Daily Operations
1. Monitors the pre-certification, billing and patient collection functions and ensures practice adherence to provider contracts and collection policies and procedures. Coordinates with the Physician Billing Office in the preparation of policies and procedures, especially those associated with scheduling, charge entry and patient collections. Monitors practice staff adherence to policies and procedures. May operate multiple billing systems.
2. Participates in the development of annual department operating and capital budgets and monitors the economical use and procurement of personnel, equipment, and supplies. Maintains inventory control of all general office and medical supplies. Practices effective cost containment when ordering operational supplies.
3. Participates in and coordinates with organizational processes to collect and ensure information about hazards and safety practices that are used to identify management issues. Adheres to and monitors staff compliance of established policies and procedures.
4. Provides marketing support to managers and executives of Lake Physician Group. Coordinates activities with the FMOL Marketing department.
5. Coordinates all aspects of new practice start-ups and/or divestitures to include credentialing and enrollment, workflow design, requisitioning of equipment and supplies, human resources, marketing and practice management system set-up.
Performance Improvement and Quality
1. Reacts in a timely manner to resolve patient complaints and/or employee conflicts. Maintains open communication with hospital departments, referring physicians, and staff physicians. Participates in and fosters an approach to continuously improving quality that includes both intra-departmental and inter-departmental activities.
2. Ensures compliance with insurance policies and procedures. Ensures OSHA, CLIA, and Joint Commission standards, as well as other local, state and federal mandates. Maintains and updates OSHA and CLIA.
3. Develops measurement tools to measure production, spot trends, and serve as a basis for business decisions. Compiles and aggregates data for Performance Improvement, Health Information Management, Core Measures, and OPRA.
Other Duties As Assigned
1. Performs other duties as assigned or requested.

Qualifications

Experience - 7 years' healthcare experience including 2 years' management experience, OR Master's degree plus 2 years' healthcare management experience.

Education - Bachelor's degree.

Special Skills - Clinic Operations, Business Administration, Healthcare Administration, or related field

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