Benefits:

401(k)
401(k) matching
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

As a Clinical Manager at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

The Clinical Manager is a mid-tier administrative role responsible for supporting the Clinic Director and Operations Director in the oversight of performance and operations of the clinic. This position supports the Clinic Director and clinic staff; assist with staffing needs; provide resource support and administrative oversight, while maintaining an active case load of clients.

Ellie Mental Health was founded in 2015 by Erin Pash, LMFT and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie Fam has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.

Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

We Offer:

Unique pay model with industry leading compensation
Comfortable, furnished offices and clinic environment
A company rooted in values of creativity, humor, compassion, acceptance, determination, and authenticity
Additional benefits and perks
Commuter bonus (commuting from Albuquerque area)

Tasks & Responsibilities:

Participate in the Ellie clinic manager meetings
Participate in Ellie leadership meetings when requested
Maintain billable hours expectations
Triage clinic staff’s administrative questions and concerns by connecting them to appropriate tools and resources
Troubleshoot issues within Valant, ADP, Teams, Outlook, and billing
Review EHR service lines and complete error corrections as needed
Collaborate with Clinic Director and Operations Director to support clinic in positive culture building (celebrations, anniversaries, community drives, etc.)
Monitor clinic capacity and practice patterns in support of the Clinic Director and Operations Director in hiring to meet FTE staffing requirements (office space and client waitlist)
Partner with Clinic Director and Operations Director to support administrative changes as needed (office space and waitlist)
Coordinate with Clinic Director and Operations Director to support the hiring process; this includes screening, interviewing, and onboarding processes
Coordinate office supply orders for clinic (ordering and monitoring)
Co-facilitate clinic meetings and consultation groups, including documentation via a file note
Collaborate with Clinic Director and Operations Director to maintain organizational policies and procedures
Serve as back-up for Clinic Director when they are out of the office
Support clinic staff development to ensure accurate use of Valant
Additional duties as assigned

Required Skills/Abilities

Master’s Degree or higher education in mental health discipline
Independently licensed with a New Mexico-issued clinical practice license (e.g., LISCW, LMFT, LPCC, LP)
Strong leadership and problem-solving skill sets
Strong working knowledge of state requirements regulating mental health practice
Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail
Working understanding of human resource principles, practices, and procedures
Excellent time management skills with a proven ability to meet deadlines
Ability to function well in a high-paced and changing environment
Proficient with Microsoft 365 applications
Adept at learning and navigating Electronic Health Record system

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Clinical Manager