The Director of Accounts is a leader, mentor, and a project management powerhouse. They’re simultaneously a stickler for the details and a big picture mastermind. As the head of the Accounts Department, they have one foot in the present, and one foot in the future. In the present, they keep their eyes on all the moving pieces of live work, and help guide and develop their team into a well-oiled machine. Simultaneously, they’re looking six months to a year ahead in workflow, skill development, and new potential efficiency systems. They know how to build trust with the client, with the team and with the community at large. They guard scope, see 10 steps ahead, and understand that just because a client asks for something, doesn’t mean it’s the right thing for the project.

Reports to: Director of Operations

This job entails

Operational Leadership

In collaboration with the Director of Operations and other department heads, develop and implement operational strategies to enhance overall efficiency, effectiveness, and scalability of the Accounts Department.
Streamline internal processes and workflows to optimize quality, collaboration, and profit margins.
Problem solve best project solutions for best client outcomes.
Implement performance metrics to measure and improve operational effectiveness.
Monitor financial performance and implement strategies to maximize profitability.
Maintain a calendar of all upcoming live work deadlines and deliverables.
Develop a strong relationship and rapport with clients.
Forecast quarterly sales performance of the department and each portfolio under its purview.

Workflow Management

Oversee the planning, budgeting, execution, and delivery of all projects in the Account Department within established timelines, scopes, and budgets.
Oversee the project closeout process within the Account Department, including budget reconciliation, oversight on vendor payments, managing team debrief meetings, etc.
Identify gaps in the Accounts Department workflow and work with the Director of Operations to find solutions.
Oversee all contracting with outside vendors, partners, or subcontractors.
Oversee the SOW process for all projects in the department.
Work closely with project teams to monitor progress, identify risks, and implement solutions.
Ensure projects adhere to quality standards and align with the company's mission and values.
Monitor time-tracking software to gauge efficiency.

Team Leadership and Management

Recruit, train, and mentor marketing team members, providing guidance and support to help them achieve their goals.
Foster a collaborative and creative work environment that encourages innovation and continuous improvement.
Set performance expectations, conduct performance evaluations, and provide ongoing feedback and coaching.
Identify opportunities for skill development and provide ongoing training to team members.
Attend monthly sales meetings, looking for new opportunities for growth and efficiencies.
Foster a culture of innovation, collaboration, and continuous improvement.

Qualifications

Bachelor's degree in Business Administration, Operations Management, a related field, or commensurate work experience in a growing small business.
Proven experience in a leadership role within a placemaking, real estate development, or related industry.
Prior experience managing a team of 3+ people.
Strong project management skills with a track record of successful project delivery.
Excellent communication, negotiation, and interpersonal skills.
Strategic thinker with the ability to make informed decisions and solve complex problems.
Familiarity with urban planning, community development, and sustainable design principles.
Must demonstrate production competencies: accountability for results, team effectiveness, developing others, attention to detail, flexibility, and professional confidence.
An understanding of legal agreements and contracts.
Self-motivated.
Proficient in Google Drive, Microsoft Suite, and social media platforms.
Can work a flexible schedule.
Solutions-oriented mindset.
Growth mindset.

About you

You are determined - Not only can you build something special without a roadmap, you thrive in discovering the unknown and overcoming obstacles.
You balance a big picture mindset with rapt attention to detail.
Organization is your best friend.
You are passionate about making our cities more engaging.
You can make friends with anyone.
Curiosity is your fuel.
You love to discover new places and figure out what makes them unique.
Interested in arts and culture and design.
You must live in the Greater Boston area.

Competitive salary commensurate with experience, base salary $100,000.00 with employer covering 80% of health insurance and dental, disability, and life insurance in addition to a comprehensive retirement and 401k matching program.

To keep our hiring process as fair and equitable as possible, we DO NOT offer informational interviews.

Due to the volume of applications we receive, applicants will only be contacted if they are selected to move into the interview phase.

To apply, send resume AND cover letter to info@isenbergprojects.com.

About Isenberg Projects

Isenberg Projects is a creative consulting agency based in Boston that specializes in place-based work and community engagement. We believe that the best communities are hyper-collaborative and inclusive, and that magic happens when community members are an integral part of the changes happening around them. Through our relationships with cities, districts, developers, artists, small businesses, musicians, and nonprofits and cultural institutions, we are committed to amplifying voices and varying perspectives to foster shared value and active places.

We recognize the value of diversity in our projects, community, and our workforce and are committed to equal opportunity. We are making a commitment to shifting our current racial demographic to emphasize and prioritize hiring BIPOC candidates for all available positions. This will be practiced until the team is at least 30% BIPOC, and will continue indefinitely thereafter.

Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Isenberg Projects even if you don’t meet every one of our qualifications listed.

#J-18808-Ljbffr

Ecocareers

New Jobs

Director of accounts

Area General Manager (Aggregates) - Plymouth (Flexible)

COO - Chief Operations Officer