930 South Kirkwood Road, St. Louis, MO 63122

Motorcycle Parts and Service/Labor Specialist
Experience is Preferred Excellent Income & Benefits!
Doc's Harley-Davidson of Missouri is a great place to have a rewarding career! Our busy parts and service department is seeking a Parts and Service/Labor Specialist, with excellent customer service skills, to help retail customers purchase parts and accessories, receive parts and stock into inventory, guide customers through the motorcycle maintenance and repair process, provide service options and costs, and much more. Our dealership's exciting, fun, and dynamic culture embraces a lifestyle of freedom, passion, good times, and great rides! We appreciate our employees and invest in their success! Apply now and drive your career forward with this great opportunity! Give us one interview to see how we ensure your financial success!
Responsibilities - Parts and Service/Labor Specialist:

Help retail customers purchase parts and accessories, receive parts and stock into inventory, guide customers through the motorcycle maintenance and repair process, provide service options and costs, and much more.
Keep inventory neatly stacked and orderly, keep parts/accessory showroom clean
Provide excellence customer service
Answer questions about parts and accessory merchandise and motorcycle service maintenance and repair options and costs
Handle telephone transactions quickly and courteously.
Offer 'specials' and additional products
Diagnose motorcycle problems and estimate maintenence/repair costs
Assign jobs to technicians based on skill level
Occasionally assist technicians with service work.
Perform cashier functions as needed.
Become efficient with the computer system for service and parts management
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
Treat all employees and customers fairly, courteously, and with dignity.
Be honest and fair in all business dealings.

Qualifications - Parts and Service/Labor Specialist:

Harley-Davidson motorcycle parts and service knowledge and experience
Knowledge of motorcycle front end, suspension, and engine components
Excellent customer service and communication skills
Able to look up parts and quote prices using proper catalogue for particular motorcycle.
Experience with point-of-sale and computerized inventory systems or able to quickly learn
Occasionally requires the ability to balance and push a 600-900 lb. motorcycle.

Full-Time Benefits:

Excellent income!
Excellent training
Health, dental, vision, and disability insurance
401(k) with employer match!
Paid time off, we are closed on Sunday and Monday
Employee discounts
Career advancement with our growing organization!

Doc's Harley-Davidson

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