This opportunity is Hybrid. Part of the work week will be spent in-office in New Carrollton, MD.

Responsibilities:

Support the Monitoring of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs): Assist in the ongoing tracking and historical analysis of KPIs and OKRs, ensuring alignment with strategic objectives.
Operational Metrics Analysis: Evaluate current operational metrics to identify performance gaps and areas for enhancement, particularly in compliance with IRA legislation, to optimize processes and outcomes.
Collaboration for Strategic Alignment: Work closely with internal and external partners to ensure that KPIs and OKRs are in harmony with the organization's strategic goals, emphasizing the enhancement of customer and taxpayer experiences.
KPI Development: Take part in identifying, defining, and documenting critical KPIs that accurately reflect operational success and areas needing improvement.
Methodology Documentation for KPI Tracking: Contribute to creating and refining the methodologies used for measuring and monitoring KPIs over time, ensuring consistency and accuracy in performance tracking.
OKR Formulation: Help develop and refine OKRs that are specific, measurable, achievable, relevant, and time bound. Ensure these OKRs support the broader goals of the DCIO Office and align with overall organizational objectives.

Education, Degrees, and Certifications:

Bachelor’s degree in a relevant field. Extensive experience may substitute a degree.

Minimum Requirements:

5 years of experience monitoring and supporting history of KPIs and OKRs.
Must hold a current MBI clearance with the IRS.

About Our Company:

Join Delmock Technologies, Inc. (DTI), a leading HUBZone business in Baltimore, known for delivering sophisticated IT and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS Systems Modernizations. Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to a top-ranking Federal project support team.

At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI!

DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

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Delmock Technologies Inc.

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