ABOUT DC RANCH:

DC Ranch is an award-winning, 4,400-acre 501(c)(4) community located adjacent to the McDowell Sonoran Preserve in north Scottsdale, Arizona. The community is composed of 25 diverse neighborhoods within four distinct villages that interact with shared open spaces to create a sense of living with the land. The first home was completed in 1997, and there are currently 2,800 homes and approximately 7,000 residents on the Ranch. Home prices range from $1 million to more than $23 million. The business is managed utilizing 18 cost centers (neighborhoods), while overseeing 10 sub-associations. There are 43 direct employees and a 43-person third-party community patrol and gate access team. Common area components include, but are not limited to: 44 parks, 54 miles of private roads, five manned gates, 26 unmanned gates, and more than 400 acres of common area. The annual budget totals $11.2 million. DC Ranch is governed by three entities: DC Ranch Community Council, Ranch Association, and the Covenant Commission. All three entities work toward the same goal: to serve residents and create a community that is beautiful, functions well, and creates a deep sense of belonging.

This position reports directly to the Executive Director and leads and manages the operations of the Ranch Association. The ideal candidate has proven experience with HOA operations, board of director support, leadership and staff development, and resident engagement.

OVERVIEW:

Working in collaboration with the Executive Director, the Deputy Director:

Oversees a team that provides services including community standards and modifications, community patrol and gate access, project management, landscaping and maintenance, and neighborhood services.
Works to promote a governance style based on inclusiveness, mutual respect, consensus-building, and responsiveness to changing needs and opportunities.
Develops and implements innovative community-building programs and initiatives designed to streamline operations and help DC Ranch remain a strong, active, caring community.
Administers policies established by the Association’s Board of Directors.
Ensures conformance with the Association’s governing documents and all applicable local, state, and federal laws.
Ensures sound financial operation of the association and the delivery of timely financial statements.
Develops annual budget and prepares reserve plan.
Manages contracts and business relationships.
Ensures proper maintenance, protection, and improvement of all Association assets.
Executes assigned responsibilities in an efficient, professional, and ethical manner.
Manages community activities and services to maximize resident satisfaction.
Reports on and manages grant awards providing necessary documents to guarantee continuance of the long-term success of future awards.
Continues required maintenance related to the Firewise certification for the Community.
Meets with residents, staff, governmental agencies, vendors, and others as necessary.
Actively promotes DC Ranch’s community values, vision, and mission.
Provides support to the Executive Director on strategic planning, board support, and operations.
Supports the work of the Ranch Association Board by providing information needed for strong decision-making and facilitating effective meetings.
Performs duties, long-range planning, and special projects assigned by the Executive Director.

POSITION RESPONSIBILITIES:

Direct supervision of administrative and support personnel, landscape and maintenance supervisors, Director of Community Services, Director of Operations, and Director of Modifications and Standards.
Lead and/or participate in ranch-wide special initiatives such as strategic planning.
Engage with Community Council counterparts to foster a strong working relationship, collaborate on team initiatives, and implement joint operational efficiencies.
Coordinate the work of assigned committees which may include Sustainability Committee, Finance and Budget, Modifications, Firewise, and Policy.
Assess and evaluate programs and propose changes for improvement; gather resident feedback and align feedback with programs and initiatives.
Community Patrol and Gate Access: Responsible for the effectiveness, efficiency, and excellence of DC Ranch Association’s third-party contract for patrol and gate access services. Supervises the Community Services Department that manages the third-party contract.
Facility Maintenance and Landscape: Responsible for the effectiveness, efficiency, and excellence of DC Ranch Facility maintenance and landscape management. Supervises the Operations Department that coordinates landscape and maintenance services.
Governance: Responsible for ensuring that all CC&R’s, community standards, policies, and procedures are enforced in a timely and effective manner within the Arizona state statutes for planned communities.
Conformance: Supervise the enforcement of rule conformance with the residents in a timely, friendly, and professional manner. Provide day-to-day supervision to the Standards Department.
Community Outreach: Responsible for overseeing the NVM program, informing and engaging residents and Neighborhood Voting Members (NVM) on key topics. Responsible for informing and engaging residents on the Association’s Board and conducting NVM election processes. Responsible for improving resident satisfaction for the Association services as measured by the resident satisfaction study. Ensure neighborhood budgets are communicated and managed.
Professional Services: Responsible for maintaining a productive, results-oriented relationship with contracted professional services, including community patrol and gate access, road maintenance management, legal, and insurance.
Personnel: Work with HR Administrator to ensure all managers with direct reports have up-to-date job descriptions and performance plans in place. Work with Executive Director to provide year-end appraisals for direct reports. Recommend year-end salary increases and bonuses to the Executive Director for approval. Recommend organizational changes, hiring, and firing to the Executive Director for approval. Foster timely, friendly, and efficient exchanges between personnel and residents/visitors. Propose, develop and implement employee engagement, appreciation, training, and recognition programs to support a strong culture of professionals.
Annual Operations Budget Management: Propose and manage the DC Ranch annual operating budget to the highest degree of professionalism.
Master/Neighborhood Assessment Methodology: Responsible for developing an equitable formula for Master and Neighborhood annual assessments which ensure positive equity. Recommend final assessment methodology (with input from the Finance Committee and supervision from the Board Treasurer) to the Board for approval. Participate in the development of and execute the policy/plan for Master and Neighborhood budget shortfalls.
Reserves: Coordinate with Director of Operations and Director of Finance and Administration on the annual reserve study, budget, plan and tracking of projects.

QUALIFICATIONS, KNOWLEDGE, & ABILITIES NEEDED:

Bachelor’s degree or equivalent experience.
A minimum of five years management experience in a large-scale community management environment.
CAI designations: PCAM (Professional Community Association Manager) and LSM (Large-Scale Manager) designations preferred.
Strong experience with contracts, reserve studies, and legal concepts.
Strong understanding of and experience with financial tools, concepts, and management.
Superior leadership and personnel management skills.
Proven team building and motivational skills; fosters innovation and an environment of growth.
Service oriented, with a positive mental attitude.
Detail oriented with superior organizational and follow-through skills.
Excellent analytical and problem-solving skills.
Strong initiative; implements decisions expeditiously and thoughtfully.
Outstanding customer service skills and instincts. Able to foster a collaborative environment when serving both internal and external customers.
Must work well under pressure and able to balance multiple priorities to meet deadlines.
Self-motivated and self-managed with tact and diplomatic interpersonal skills and a high EQ.
Excellent oral and written communication skills.
A calm, patient, and professional demeanor in all circumstances.
Strong knowledge of and comfort with technology and business software.
Ability to learn and adapt quickly.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds and be able to walk in Arizona temperatures for inspections as needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may be exposed to outside weather conditions and desert landscapes.

All members of the DC Ranch Association team shall:

Embrace DC Ranch Association’s vision, values, and goals.
Have high integrity, professionalism, respect, and a customer-centric attitude.
Lead by example, consistently conveying a positive attitude, passion, and pride in your work.

While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position at any time or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).

DC RANCH ASSOCIATION IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: From $140,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Day shift
Evenings as needed
Monday to Friday
On call
Weekends as needed

Application Question(s):

Extensive knowledge of laws and guidelines governing the operation of community associations and governing documents.

Education:

Bachelor's (Required)

Experience:

Community management: 5 years (Required)

Ability to Relocate:

Scottsdale, AZ: Relocate before starting work (Required)

Work Location:

In person

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DC Ranch Association

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