Big O Tires Store - S. Black Bob Rd, Olathe, 11815 S Black Bob, Olathe, Kansas, United States of America Req #1704

Friday, October 11, 2024

Overview

A Sales Consultant will be responsible for performing the customer service duties in an accurate and timely manner in accordance with all company programs, policies and procedures, ensuring proper customer education and follow through on customer maintenance and repairs.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

Consistently and courteously greet and thank each customer and provide fast and friendly customer service
Promote sales through explaining benefits of service and products to customers
Perform vehicle inspections and print vehicle owner’s manual maintenance requirements and prioritize and promote needed products and services with customers and management
Perform all necessary sales duties per company policy and procedure including, but not limited to: proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise
Execute all company programs, policies, and procedures
Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
Monitor customer service area and host waiting customers
Assist in consistent opening and closing of location based on store hours of operation
Assist Store Manager in all functions of inventory control including month end physical inventory
Assist in the completion of any necessary reports including the tracking and monitoring of daily sales and gross profit
Assist management with the organizing, documenting, and processing of all adjustments
Assist with merchandising, advertising, and promotions to effectively market product
Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales
Conduct efficient and accurate sales transactions
Notify supervisor of any sales, cash or operating discrepancies
Manage ticket average and profitability, and assist store manager in meeting company expectations
Maintain the appearance of the facilities and protect the assets of the company
Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences
Ensure equipment maintenance schedules are maintained
Handle complaints courteously and efficiently per company policy
Maintain a clean environment, using company guidelines
Maintain internal and external store appearance to comply with Big O Tires standards
Utilize and perform all duties on the company checklists to meet consistent adherence to policies, procedures and expectations
Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
Maintain timely and professional communication with management, employees, vendors and customers
Keep supervisor informed of any maintenance problems and/or any issues that need attention
Assist in the proper training of new employees as needed
Clean facilities, tools and equipment; and stock shelves
Complete all required training in a timely manner
Other duties as assigned

Job Requirements

18 years of age or older
Availability to work holidays, weekends, and after regular business hours as needed
Reliable transportation to work
Ability to learn new concepts and use technical materials
Ability to consistently operate a computer and other office productivity machinery
Capability to safely operate automatic and manual transmission vehicles
Ability to exchange accurate information with customers
Willingness to work with hazardous materials
Ability to consistently work in outdoor weather conditions
Willingness to comply with Personal Protection Equipment (PPE) regulations
Vision, hearing, speech, and the ability to detect odors is essential
Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds
Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check
Legal authorization to work in the United States of America

Preferred Skills

High school diploma or GED equivalent
One year or more of experience in an automotive shop environment
Valid driver’s license
Readiness to work both independently and in a team environment
Capability to work at a fast pace
Enthusiastic personality
Ability to prioritize and plan work activities using time efficiently
Management of multiple tasks and projects
Ability to perform detail work with accuracy

ABOUT MFA PETROLEUM COMPANY

MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas.

MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.

BENEFITS

Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions including competitive wages; paid time off and paid company holidays; and the opportunity to share in company success through profit sharing and/or performance incentives. Retirement benefits include a 401(k) plan with a company match. Health benefits include medical, dental, vision, life insurance, and short- and long-term disability.

OUR CULTURE

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.

Put Customers First
Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
Give Your Best – Always give your best effort and seek to improve every day.
Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
Lead by Example
Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.

GROWTH & DEVELOPMENT

We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.

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