Key responsibilities and accountabilities:

Branch Sales and Financial Management
- Work closely with COO and other executives to determine sales targets.
- Ensure branch staff is aware of sales targets and review progress toward these goals with staff on a quarterly basis.
- Manage and motivate branch staff to meet and strive to exceed sales goals.
- Track branch finances to manage expenses.
Personnel Management
- Supervise branch personnel in sales, service, warehouse, delivery, shipping and receiving, inventory-taking, and branch support functions.
- Conduct regular staff meetings to communicate objectives and goals, foster open communication flow, and encourage employee suggestions and comments.
- Plan and prepare branch staff schedules by assigning employees specific duties to ensure effective utilization of personnel.
- Continually review employee skill and knowledge levels and identify areas which need improvement and coordinate training efforts.
- Conduct timely and objective performance evaluations.
- Administer disciplinary process within the branch, including counseling, dispensing oral and written warnings, suspensions, and terminations.
Branch and Warehouse Operations
- Coordinate the daily warehouse staffing and activities, including shipping, receiving, sanitation, and inventory control.
- Participate in the development of branch performance standards with regard to operating loss control and compliance with corporate policies and procedures.
- Oversee warehouse safety programs to ensure a safe, clean workplace for employees, ensuring that warehouse personnel have safe, efficient equipment for stocking, distribution, and delivery functions.
- Maintain warehouse equipment through preventative maintenance programs and ensure all necessary repairs are performed.
- Ensure compliance with OSHA, local, and state regulations.
Customer Service
- Lead branch staff in achieving and maintaining a professional and positive rapport with customers by providing the best possible service.
- Review and resolve customer issues and complaints regarding service, products, or personnel.
- Gauge customer preferences to help determine the focus of sales efforts.
Communication and Reporting
- Complete all required reports in a timely and professional manner, including BMAR Reports, Refrigerant Inventory Reports, and Copper Inventory Reports.
- Attend company-wide team meetings to collaborate with other department members and exchange product and sales information.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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DAIKIN COMFORT TECHNOLOGIES NORTHEAST, I

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