Description

Title: Case Manager

Reports to: TBD

Location: Providence, RI

Purpose: Provide community-based support to individuals and/or families who have experienced homelessness. Case Managers work with people where they are at, utilizing a housing first approach. This full-time position provides ongoing case management support and expertise through comprehensive assessment, development of a case plan, implementation, and overall evaluation of participant needs.

Current Openings:

Program- Shelter - Provides support, advocacy, and case management services to shelter guests located at one of our night-to-night shelters with a focus on removing barriers to and obtaining housing. Current openings at Harrington Hall Men's Shelter and the Woman's Shelter.

Program- Housing Assets- Provides comprehensive, community-based, Permanent Supportive Housing case management services to homeless individuals and families determined to have moderate to high acuity, including assessment, case planning, evaluation of services, transition to housing and housing-based services.

Program- Mobile Diversion- Works directly with street-homeless individuals and families who are experiencing homelessness by providing short-term, solutions-focused crisis intervention and resources to participants who are not eligible for homeless system resources or for whom no resources are currently available.

Duties and Responsibilities:

Advocate for the mission of the organization and uphold the agency’s values.
Deliver services with safety, respect, and effectiveness.
Follow all policies and procedures of the organization.
Assist participants to access community resources, schedule and attend appointments.
Maintain professional rapport with service users, peers, and other community service providers.
Use assessment information to establish client-centered goals, develop service plans which contain specific measurable objectives and timeframes for completion.
Embrace the Housing First philosophy which focuses on quickly and successfully connecting individuals and families experiencing homelessness to permanent housing without preconditions and barriers to entry.
Communicate with internal and external departments regarding case coordination and complete safety plans and risk minimization to appropriately support clients/residents.
Provide referrals to appropriate other service providers within the agency and externally.
Maintain confidentiality in accordance with agency policies, state regulations, HIPAA, and appropriate boundaries with clients at all times.
Balance the needs of caseloads based upon acuity, length of time in the program, state of housing stability, etc., supporting 20-30 individuals at one time.
Advocate for the client/residents as needed.
Review and evaluate resident progress on an ongoing basis and adjust case plans as appropriate.
Attend all required trainings and participate in voluntary trainings as needed.
Maintain all administrative duties including but not limited to: maintaining current documentation for program eligibility and compliance, electronically and on paper as well as documentation related to time and effort.
Other duties as assigned.

Requirements

Education and Experience:

Bachelor’s degree in Human Services field OR
Associates Degree in a Human Services field plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR
A certification in Case Management plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR
A minimum of 8 years experience in a Human Services field such as advocacy or case management.

Skills and Abilities:

Ability to work in a fast-paced environment.
Must work well under pressure.
Must be flexible and able to multi-task.
Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or other conditions or situations that have impacted housing stability.
Must be solution-focused and organized in achieving objectives with all service users.
Must be able to motivate and organize self to complete tasks with service users, often in non-therapeutic environments.
Ability to maintain confidentiality in all aspects of the work environment.
Excellent oral and written communication skills.
Computer skills and data entry required.
Requires reliable transportation outside of the public transit system.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: Will spend long hours sitting and using office equipment and computers; lifting up to 20 pounds; speaking; listening; reaching; carrying; must spend long hours on the computer working on projects which requires attention to detail and high levels of accuracy. There are a number of deadlines associated with this position.
Work environment: A busy office area.

Equal Opportunity Employer Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative.

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Crossroads Rhode Island

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Case Manager