The Director of Clinic Operations is responsible for overseeing the daily operations of the Federally Qualified Health Center (FQHC), ensuring efficient and effective service delivery across all departments. This role includes managing the revenue cycle, human resources, staff development, compliance, and regulatory preparedness, as well as various administrative tasks. The Director of Clinic Operations will work closely with the COO and administrative management team to meet strategic goals and ensure the health center operates in compliance with all federal, state, and local regulations.

Responsibilities include but are not limited to:

Operational/Administrative Oversight:

Coordinate with clinical and administrative staff to ensure seamless operations. Continuously evaluate and improve operational processes to enhance service delivery and patient experience while overseeing daily operations across medical, dental, and nursing departments.
Chair/represent Operations leadership at council and other committee meetings which includes, pre-work, data information, and providing updates on organizational projects/process improvements.
Ensure all facilities are well-maintained, safe, and compliant with health and safety regulations. Conduct bi-weekly/monthly rounds at all locations to show visibility and support to the team.
Negotiate and manage contracts with vendors and service providers to ensure cost-effective and high-quality services.

Strategic Planning:

Collaborate with the management team and staff to meet strategic goals and make decisions for operational activities.

Compliance and Governance:

Ensure compliance with federal, state, and local regulations, including HRSA and TJC requirements. Develop and enforce policies and procedures to ensure compliance with all regulatory requirements.
Assist in preparing the organization for TJC surveys, including mock surveys and readiness assessments with staff. Prepare and submit required reports to regulatory agencies in a timely and accurate manner.

Financial Management/Revenue Cycle:

Oversee the revenue cycle process, including patient registration, billing, coding, and collections reporting.
Monitor and present key performance indicators (KPIs) to COO and ensure compliance with payer requirements as well as identifying areas of improvements.
Collaborate with finance to ensure all billing and coding practices comply with payer requirements and regulations.

Human Resources/Staff Development:

Supervise staff from different departments, provide constructive feedback, and ensure staff satisfaction.
Develop and implement training programs to enhance staff skills and knowledge, ensuring compliance with regulatory standards.
Develop strategies to attract and retain high-quality staff, including competitive compensation and benefits packages.

Community Engagement:

Collaborate closely with the community to ensure the organization’s health center meets the needs of the population it serves.
Participate in outreach activities and ensure representation from all departments.
Foster a positive work environment through team-building activities, recognition programs, and open communication.

Quality Improvement:

Implement and oversee quality improvement initiatives to enhance patient care and service delivery.
Monitor patient satisfaction and implement strategies to address areas of improvement.
Assist with obtaining Centers of Excellence in diabetes and other designations to improve quality outcomes of the communities we serve.

Requirements:

Bachelor’s degree in healthcare administration, Business Administration, or a related field required. Masters in related discipline preferred.
A minimum of five (5) years of management experience in ambulatory care required.
Knowledge of EPIC EHR preferred.
Operational experience in multi-specialty clinical environment.
Knowledge and experience in facility management.
Knowledge of ambulatory health delivery systems.
Familiarity with concepts of community/public health and managed care.
Must have working knowledge of appointment booking, registration, medical records, billing and patient flow systems applicable to health care operations.

*Please note: This is a brief job description; the full details will be shared with candidates under consideration. *

CS-HHC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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Cornell Scott-Hill health

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Director of Clinic Operations