Automotive Service Advisor

The Service Advisor is a liaison between customers and technicians through automotive services and repairs by ascertaining performance problems and service requests. You must be able to make customers feel welcome and confident that their needs are being met.

Job Responsibilities

Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

Valid and clean Driver's License
Must be able to pass a drug screen
Must be able to stand/walk for long periods of time

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

Health Insurance
Paid Vacation
Paid Holidays
Vision/Dental Insurance
Life Insurance

About Us

Champion Auto Group is proud to serve the North Alabama and South Tennessee area for 36 years. Our products include Chevrolet, Chrysler, Dodge, Jeep, Ram, and Polaris. We are a family-owned business since 1983, so we put family values first in everything we do. We appreciate our customers and aim to make them customers for life! We also value community and support local businesses, vendors, suppliers, and charitable organizations. We are proud of our A+ rating from the Better Business Bureau and realize our employees are key to our success, and if you share the same values, we welcome you to apply!

We are a drug-free workplace.

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Champion Auto Group

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Automotive Service Advisor