Overview

The position of Junior Customer Experience Analyst PT is a part-time position responsible for completing analytical research, identifying opportunities, and making recommendations on improving existing and building new customer journeys and experiences. This position will focus on experiences that differentiate, simplify, and modernize the customer experience while building customer advocacy and profitable efficiencies for each of our diversified lines of business (wireless, home, business). This position will require a creative and critical thinking team player who can work with other individuals on a team.

Responsibilities

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

A relentless obsession to be the best in our industry
A winner mentality determined to outsmart and outdo competitors
A single-minded commitment to unbeatable customer experiences
An unapologetic passion for innovation and technology
An uncompromising drive toward continuous improvement
A steadfast devotion to doing the right thing the right way
A deep-seated dedication to accountability and ownership

Job Specific Responsibilities:

Play a key role as a part of a dynamic and collaborative team that works on various customer experience projects.
Conduct research and analysis on customer data, surveys, observations, and feedback.
Identify customer pain points, opportunities, and insights, and translate them into actionable recommendations.
Create customer journey maps, personas, scenarios, and stories that illustrate the current and desired customer experiences.
Communicate your findings and ideas to internal and external stakeholders, using effective visual and verbal presentation skills.
Contribute to the development and testing of new customer experience solutions, such as prototypes, mockups, and wireframes.

Qualifications

Sophomore or higher currently enrolled and in good standing at the University of Mississippi required.
A passion for customer experience and a curiosity for understanding human behavior and motivation are required.
Strong analytical and problem-solving skills and the ability to work with both quantitative and qualitative data are required.
Excellent communication and collaboration skills and the ability to work effectively with diverse teams and stakeholders required.
Creative and innovative mindset and the ability to generate and iterate ideas quickly and effectively required.
Ability to work 15-20 hours per week and adapt to changing project needs and deadlines required.
Ability to work onsite from C Spire’s office on campus in Oxford, MS required.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.

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Cellular South Inc. d.b.a. C Spire

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Junior Customer Experience Analyst