Quality and Governance Partner - North Wales

Reference: SEP20248889

Expiry date: 10:48, Fri, 4th Oct 2024

Location: North Wales

Benefits: 20 days annual leave (rising to 25 days after 5 years), flexible shift patterns, support to achieve necessary qualifications, pension scheme, employee assistance programme.

Key Tasks

The post holder is responsible for working as part of a team to support the business, quality and governance of Cartrefi Cymru Co-operative.

General

Seek to improve his/her own performance and personal development.
Keep up to date with developments in subjects relevant to his/her tasks.
Seek to improve knowledge and skills.
Contribute to the development and implementation of Cartrefi Cymru’s policies and procedures.
Adhere to all applicable legislation, especially with regard to data access and security under GDPR and Data Protection Act.
The postholder is expected to carry out any ad hoc duties as required which are commensurate with the grade of the post.

Governance

Provide a pro-active and responsive support service to the CEO and Senior Management Team in support of her/his responsibilities for the overall management of the company and liaison with external contacts.
Ensure the smooth and efficient running of the Assistant Directors’ area of responsibility and its associated activities.
Internal and external liaison on behalf of the ADs in their roles as Responsible Individual.
Undertake a range of tasks which the AD/RI may delegate, or which may need to be actioned on the post-holder’s initiative in absence of the AD/RI.
Administer meetings, including booking of venues, circulate minutes and papers, prepare agendas and attend and minute meetings as required.

Business and Quality Responsibilities

Work as part of the Quality and Governance Team to provide a pro-active and responsive service to the Directors and Assistant Directors in support of her/his responsibilities for quality management.
Share best practice around quality with the team, working together to influence the culture of the organisation, to engage and activate staff teams so that the highest standard of quality can be evidenced throughout the organisation.
Work alongside Assistant Directors in their roles as Responsible Individual to support managers and staff teams around quality and compliance.
Work as part of the team along with Senior Management to ensure that the company remains compliant, key performance indicators are recorded and monitored so that performance and outcomes can be measured and managed.
Develop Cartrefi’s data management systems and collation of contract compliance and regulatory data.
Research and draft new policies as appropriate for internal and external governance.

Person Specification

Qualifications, Knowledge and Experience

NVQ level 5 in Business Administration or equivalent, or willingness to attain.
Previous experience of working at a senior (company or department) administrative level.
Understanding of efficient administrative procedures.
Tender and contract management experience.
Understanding of the efficient use of information technology.
An understanding of GDPR compliance, confidentiality and privacy.
Experience of working in the care sector.
Understanding of regulations relating to the Health and Social Care sector.

Skills and Abilities

The ability to work under pressure, maintain accuracy, attention to detail and meet deadlines.
Excellent organisational skills.
Preparing and maintaining accurate data and written records.
Analysing variances and investigating the reasons they have arisen.
Ability to assess situation, develop options and make decisions accordingly.
Working on own initiative and within a team to prioritise and organise own workload and ability to manage constant and sometimes conflicting demands and deadlines.
Ability to demonstrate leadership qualities.

Communication

Ability to relate to others and provide effective customer services in relation to both internal and external stakeholders.
Able to communicate with a wide range of people effectively and at a highly professional standard both verbally and in written form at all levels.
Ability to influence and good interpersonal skills.
The ability to communicate effectively in Welsh.

Values

Understand principles of respect and dignity.
Commitment to the rights of people with learning disabilities.
Able to demonstrate a commitment to co-operative values and values of the organization.

Other

Commitment to continuous professional development of relevant knowledge and skills.
There will be a requirement to travel throughout the region therefore, the use of a car and adequate business insurance will be required.

*Points marked with an asterisk are desirable rather than essential.

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Cartrefi Cymru Co

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Quality and Governance Partner - North Wales