SUMMARY
Coordinate services for patients to minimize stressors and to facilitate the reduction of psychiatric and substance abuse disorder symptoms. Encourage patients to attain the highest possible levels of independence.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Coordinate a variety of services.

Treat patients with respect.
Provide support counseling, problem solving, contracts and limit setting.
Establish attainable goals.
Involve patients, agencies and others in planning.
Assist patients in deciding which areas they want to address.
Encourage patients to attain the highest possible levels of independence.
Accept the values and lifestyles of patients.
Use a flexible approach with a diverse population.
Participate as a member of a multi-disciplinary team in the development and implementation of therapeutic services, to include working with substance abusers, as it relates to case management.
Present verbally a synopsis of actual cases as required.
Accompany patients to appointments with agencies, clinics, doctors, etc. (NA in current COVID environment)
Initiate vocational/job development activities with patients.

Make assessments and provide appropriate crisis interventions and risk management as needed.

Treat patients with respect.
Assess unmet needs (psychological, substance use, physical, housing, psychiatric).
Identify, assess and respond to crisis situations.
Use a flexible approach with a diverse population.
Perform in a calm and professional manner during crisis or emergency situations.

Teach consumers adult daily living skills.

Use a step-by-step process when teaching skills.
Use positive reinforcement and encouragement.
Integrate skills training in all aspects of Rehab. and Recovery Plan.
Maintain a clean, healthy and safe environment at all times.
Use a flexible approach with a diverse population.
Assist with budgeting and money management.
Help form a nutritional plan.

Initiate treatment and advocate for patients within network of care.

Collaborate care with external providers.
Assist with benefits acquisition (social security supplemental insurance (SSI), food stamps, advocates office, medical doctor).
Complete required interagency and other necessary paperwork.
Assess housing needs, and assist with housing application.

Negotiate on behalf of the patient, as needed, with landlords, courts, families, the treatment team, and consumers themselves.

Negotiate with reasonable goals.
Clarify the issues to be negotiated.
Follow through with the agreement reached.
Remain flexible and consider alternatives.
Advocate for patient.

Transport consumers in own vehicle to planned activities and appointments. (NA in current environment)

Drive carefully and abide by traffic rules.
Ensure that seat belts are worn by all traveling in Center or employee owned vehicles.

Complete documentation in accordance to the hospital and licensing requirements.

Complete daily activity logs.
Complete progress notes with appropriate format.
Develop and implement a plan of care with ongoing patient input.
Complete a clear, specific, behaviorally oriented treatment plan as required.
Monitor confidentiality in accordance with hospital policy and legal requirements.
Complete required reports and evaluations.
Follow required office procedures in a cooperative manner.
Initiate and process incident reports as per hospital guidelines.
Adhere to Infection Control protocols.

Maintain cooperative relationships with patients, staff and other community providers.

Communicate with various local agencies and other departments.
Work in cooperation with co-workers and supervisory staff.
Deal with team members regarding problems in a constructive manner.
Accept and use direction and supervision.
Benefit from constructive criticism.

Attend training, case presentations and conferences.

Provide feedback to staff on the content of educational programs attended.
Attend mandatory in-service training and other required training.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Bachelor’s degree from four-year College or university in Human Services. Experience in Human Services Field preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as policy and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before team members and other employees and have the capacity to work with other community agencies.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.

CERTIFICATES, LICENSES, REGISTRATIONS
Must have valid driver's license and insured auto.

OTHER SKILLS AND ABILITIES
Must be able to be flexible.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, or feel objects, or controls; talk or hear; and smell. The employee frequently is required to reach with hands and arms; climb or balance; and stoop, kneel or crouch. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions and is regularly exposed to fumes or airborne particles. The employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

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