Job Code: 01003M Date Created: 11/13/2016

Grade: 209MA FLSA Status: Non-Exempt

Department: Primary Care

Reviewed By: Human Resources Date Description last revised: 11/13/2016

Position Report to: RN Flow Manager / Regional Nursing Director for daily operations and elements of clinical practice

Job Title: Lead Medical Assistant

General Summary: Summarize the nature and level of work performed:

The Lead Medical Assistant (MA) is an integral member of the healthcare team and is accountable for patient care as assigned by a licensed independent provider (LIP: MD, NP, PA), a Licensed Practical Nurse (LPN) or a Registered Nurse (RN). The Lead MA participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning and rehabilitation as within scope of practice and consistent with his/her education and training. The Lead Medical Assistant may be present in secure medication storage areas and are allowed incidental access to medications. Developing relationships with patients, families and colleagues, the Lead MA functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice and the organization. The Lead MA will also serve as a resource and mentor to the other Medical Assistants in the practice.

Principal Duties and Responsibilities: In order of importance, list essential areas of responsibilities, major job duties, special projects and key objective for this position. These items should be evaluated throughout the year:

Clinical Duties and Responsibilities:

Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families.
Promotes an inclusive environment supportive of patient and family centered care for a diverse community.
Accepts assignments for patient care within the scope of his/her preparation and within current standards of practice. In conjunction with a Licensed Independent Provider (LIP, LPN or RN,) participates in the gathering of data that contributes to the assessment, planning, and evaluation of care delivered.
Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic and timely.
Accurately obtains vital signs, elicits information about the patient’s basic health status, administers relevant care within scope of practice and as directed by the LIP/LPN/RN, and documents as appropriate in the electronic health record.
Performs routine tests that may include but is not limited to: electrocardiograms, vision and hearing screening, and the collection of specimens for laboratory testing and point of care.
Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP/LPN/RN. Reinforces patient instruction as directed by LIP/LPN/RN.
Participates in organizational and unit-based quality improvement initiatives and compliance readiness.
Participates in telephone screening of patients; may provide instruction to patient when as directed by the LIP/LPN/RN.
Participates in prescription management tasks including pending of new prescriptions and renewals requiring LIP approval, prior authorizations and medication reconciliation.
Follows approved clinical practice guidelines (CPG’s) and workflows, sends appropriate orders for radiology, laboratory testing and other care needs requiring LIP authorization.
Performs a variety of tasks, including those that may be facilitated by administrative staff, which have an effect on the overall operations of the unit. These include flow, stocking of rooms, scheduling tasks and all other duties as assigned.
Appropriately utilizes organizational resources including management of time, supplies, equipment and other assets.
Other duties as assigned.

Administrative Duties and Responsibilities:

In conjunction with the Practice Manager, oversees the daily activities of the MA’s; assigns tasks; oversees flow; responsible for the judgment of room rotations.
May monitor vacation and sick time; arrange coverage as appropriate.
May assist manager with interviewing candidates, orienting and training of new or current staff.
Provides functional guidance to other MA’s.
May provide feedback and input for evaluating performance.

Skills/Abilities/Competencies Required: Must be realistic, objective, measurable and related to essential functions of the job:

Clinical Skills:
Knowledge of practice operations and standards.
Intermediate to advanced knowledge and use of medical terminology.
Ability to accurately perform vital signs and obtain pertinent health information including but not limited to; temperature, pulse, respirations, blood pressure, height, and weight.
Ability to participate in the medication reconciliation processes and related prescription management tasks, including prior authorizations.
Knowledge and ability to perform specific procedures and tests as appropriate to the clinical setting.

Communication skills: Demonstrates effective oral and written communication skills in English. Communicates in a professional, courteous, clear and concise manner. Facilitates therapeutic relationships between patients, families and other members of the health care team.
Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note, documentation of patient information) and to take complete and accurate messages.
Phone skills: Ability to telephonically support the practice by answering and screening calls, offering information within scope of practice to facilitate communication.
Organization Skills: Ability to manage work processes in a neat and systematic way. Ability to manage multiple tasks effectively, appropriately prioritize clinical work, follow established policies, procedures and clinical practice guidelines, workflows.
Technology Skills: Demonstrates ability to utilize technology in the clinical setting. Includes basic computer skills as well as the utilization of electronic medical equipment. Ability to type accurately and enter data at an intermediate level. Ability to become proficient in using the EHR and other appropriate applications. Ability to utilize hand-held technology and download related data to the electronic health record.

Licenses, Certifications and/or Registrations (if applicable): Specify minimum credentials and clearly indicate if required or preferred:

Required:

Preferred:

Education: Check boxes that best describe the minimum and preferred education requirements:

Minimum Required:

High school diploma or GED

Field of Study (if applicable):

Preferred:

High school diploma or GED

Certificate

Additional Specialized Training (not associated with degree, e.g. Medical Assistant Certificate)

Required: Graduate of an accredited Medical Assistant Certificate program OR enrolled in a Nursing Program. College degree will be accepted in lieu if Medical Assistant Certificate.

MAY NOT HOLD A VALID NURSING LICENSE

Preferred:

Experience: Indicates the required and preferred (optional) amount and type of experience:

Required: 2 - 5 years experience in a healthcare or hospital setting

Preferred: Ambulatory Experience.

Hospital Wide Responsibility: These are required of all staff, regardless of position. Do NOT remove.

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partner: follow safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners; as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Level of noise typical in this work environment:

Moderate

Loud

For all positions that include direct patient care,

Young Adult ( 18 years to 25 years)

Adult (26 years to 54 years)

Senior Adult (55 years to 64 years)

Geriatric (65 years and up)

Job Type: Full-time

Pay: $23.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Medical Specialty:

Primary Care
Urgent Care

Schedule:

8 hour shift

Experience:

Medical Assistant: 1 year (Preferred)
Medical Assistants: 1 year (Preferred)

Shift availability:

Day Shift (Required)

Work Location: In person

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Brigham and Women's Hospital (BWH)

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Lead Medical Assistant