Job Description

Provide on-site consulting, guidance and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS product efficiency and usage
Analyze, resolve and repair product issues through detailed analysis and utilization of engineering expertise
Direct and assist Radiology staff in performing necessary scans prior to surgery
Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services
Develop and conduct training programs for hospital staff enabling them to implement in-house training
Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels, and working to increase revenue via the sale of spare parts, upgrades, etc.
Work closely with the Senior Application Consultant, Area Account Manager, Key Account Manager and Marketing Manager on market transparency, upgrade initiatives and R&D projects
Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
Attend meetings and trade shows to demonstrate and promote IGS products and services
Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
Responsible for achieving customer satisfaction in the technical support process by meeting established deadlines as well as quality and efficiency standards per Standard Operating Procedures.
Supports onsite network troubleshooting and maintenance issues
Performs advanced technical troubleshooting, including but not limited to audio, video, control, and network signal analysis in order to isolate and resolve complex system issues
Perform other duties and responsibilities as required
Ability to travel 25%
Salary range 70-85k

Qualifications:
Qualifications

Bachelor’s degree in Information Technology, Biomedical Engineering or related field
Experience with server, network, or virtualization infrastructure within an enterprise environment
Ability to perform complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations
Strong technical knowledge of analog and digital electronic technology as it pertains to audio visual systems and equipment, including video teleconferencing (Polycom and Tandberg) and streaming media.
Knowledge with DICOM, HL7 and EMH / EHR workflow desirable.
1-3 years of experience in a technical support role preferably for a healthcare company or Provider
Knowledge of surgical procedures, anatomy and medical terminology preferred
Proficient in the use of PC software applications including Microsoft Office
Self-motivated, detail oriented and a proven history of ability to make independent decisions

Additional Information

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Brainlab, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply.

Brainlab participates in E-Verify. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to us.hr@brainlab.com.

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Brainlab, Inc.

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