Account Manager Support Specialist

American Marketing & Publishing, LLC has been helping family-owned businesses advertise intelligently and inexpensively in their communities since 1997. Our mission is to ensure that our clients win the call when consumers have a need and begin to search, and we’ve become the trusted, go-to partner to our longstanding advertising clients when it comes to their online visibility and marketing needs.

Role and Expectations:

Account Manager Support Specialists (AMSS) have a versatile role that includes substantial personal sales responsibilities. They undertake customer support activities, work closely with AMP team members in Customer Service, Fulfillment, and with other Digital Inside Sales personnel. The AMSS team works closely with OPTIMA customers to ensure a good relationship and provide great service. Additionally, they support social media posts, website enhancements, and product fulfillment to increase customer engagement and retention. Responsibilities may include:

Complete Touchpoint Calls to assigned customers to explain OPTIMA services in detail.
Act as a liaison between DIS Account Managers and the Fulfillment and Verification Team.
Create social media posts on platforms like Facebook, Instagram, and Nextdoor.
Enhance OPTIMA Testimonial website content.
Generate ideas to help small businesses grow through the OPTIMA services program.
Make personal sales to new and existing customers, including upselling, cross-selling, and occasional renewals.

We are hiring achievers who are looking to advance their careers:

Uncapped commissions/Bonuses ($50,000-$55,000 first-year average earnings)
Full-time; Monday-Friday
Extensive professional training programs
Full or partially remote work option after a 10-week training and onboarding period
Excellent Health Benefits (Blue Cross/Blue Shield PPO), Prescription Drug, Vision (VSP), Dental (Delta Dental), Disability & Life Insurance
401(k) Retirement Plan with a discretionary company match
Paid Time Off including 15 personal/vacation days and 9 additional paid holidays
Recognition and incentive programs, with an international Leadership Summit Trip for top performers
Rapid career advancement opportunities to senior sales positions, training, and management roles

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American Marketing & Publishing, L.L.C.

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Account Manager Support Specialist