Company Description

Job Description

The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business integrity. We are committed to efficiently managing returns, minimizing fraud losses, and preventing abuse of policies to ensure a fair and secure shopping experience for all our customers. Through meticulous analysis, proactive strategies, and robust collaboration with stakeholders, we strive to uphold the highest standards of transparency, accountability, and customer satisfaction. Our goal is to protect the interests of both our customers and our business, fostering long-term relationships built on reliability and trust.

Located in Columbus, OH theReturns Product Analystwill be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences, and for implementing action against these opportunities. This role will be responsible for helping our teams meet our objectives in the returns space including reducing overall returns, making our returns more efficient, and optimizing customer experience within returns.

This job is located at our Global Home Office in Columbus, Ohio.

What Will You Be Doing?

Support OKR’s related to return rate such as:
- Overall/branded return rate, product return rate, regional return rates, considering both product and non product drivers
Discovering insights and take them to action/resolution on both the product and technical side of the business by partnering with relevant business process owners
Set up alerting and supporting processes to proactively react to high returning items
Leading cross functional working sessions to discover, implement, and inform as needed
Create and manage analytics and reporting supporting the above objective, and provide reporting out to key business leaders on returns key results
Monitor, scope, and execute resolutions to ad-hoc issues impacting returns and other return related issues with subject matter experts across the business
Create / Support business case creation when needed to enable action, working with finance and project management teams
Utilize PowerBI, Snowflake and other dashboard tools to identify trends and share out ongoing business performance results.
Identify insights using data and construct visualizations of data using analytical tools such as SQL, Power BI, and Excel Pivot Tables.
Lead process improvement initiatives using lean, six sigma, DMAIC, and other related problem solving methodology

What Do You Need To Bring?

BA or BS in business, product development, information systems, or field related to digital retail (Fashion/Apparel experience a plus)
Experience using dashboard such as PowerBI, Snowflake, or similar tools.
3 - 5 years of digital product, digital transformation, retail industry, or related experience
History of working collaboratively with cross-functional teams including technical teams, product teams, and analytics teams.
Experience creating successful business cases with adequate ROI to proceed to implementation
Ability to manage multiple projects with in Agile environment with competing priorities and prioritize according to business need and industry trends
Ability to communicate nuanced concepts in a way appropriate for executive leadership
Bachelor’s Degree or related experience

Our Company

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister and Gilly Hicks. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.

Our Values

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental, and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off & one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
Seven associate wellness half days per year
Onsite fitness center
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

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Abercrombie & Fitch Co.

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Returns Product Analyst